Nuvei experienced a critical incident on August 12, 2025 affecting Velocity for Business Program, lasting 1d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Velocity for Business Program
Update timeline
- identified Aug 12, 2025, 02:04 AM UTC
We’ve identified an issue with the Velocity sign-up form (https://tillpayments.com/offers/velocity). Merchants who have signed up are currently unable to access the “Accept offer” button in the confirmation email to accept their Velocity offer. Our team is working diligently to resolve this, and we appreciate your patience as we work towards a fix.
- monitoring Aug 12, 2025, 02:53 AM UTC
A fix has been implemented and the issue is now resolved, we thank you for your patience as we work towards a solution.
- resolved Aug 13, 2025, 06:12 AM UTC
This incident has been resolved.