Nuvei Outage History

Due to a third-party issue, there is a Same Day Funding delay for transactions processed on Sunday, 30 August 2026. Our team is working diligently to resolve the issue. We apologise for the delay this caused and thank you for your understanding.

We have identified an issue currently affecting our Online Gateway, Payment Links, and Hosted Payment Page. Cardholders may experience intermittent transaction declines when processing payments through these channels. Merchants may also experience issue processing refunds via these products. Our team is actively working with our third-party provider to resolve the issue as quickly as possible. We apologise for any inconvenience this may cause and will provide a further update shortly.

We are currently experiencing an outage impacting our PAX terminals, including PAXA920, A910s, A80, A77. Merchants may experience error code “System Malfunction” when processing transactions. Our team is investigating the root cause and trying to resolve the issue as soon as possible. We apologise for the inconvenience this caused and thank you for your understanding.

A widespread issue from one of our 3rd party providers is now impacting all terminals, including Ingenico Move 5000, Verifone T650p, Quest QT720, in addition to the PAX fleet. Merchants may not be able to process transactions on the impacted terminals. Our team is working to resolve with our provider to resolve the issue. We apologise for the inconvenience this caused.

Upon further investigation, it has been confirmed that the outage was due to Mastercard. We will continue to work with the scheme to resolve the issue as soon as possible. For merchants who are not able to process Mastercard transactions, please advise your customers to process payments with alternative methods.

Due to an outage with Telstra, merchants may experience network issue with processing transactions on their terminals. To temporary resolve the issue, we advise merchants to connect their device to the WiFi to continue business operations. We apologise for the inconvenience caused and will provide an update once Telstra network issue is resolved.

We are continuing to work on a fix for this issue.

Due to a 3rd party outage, there is an issue impacting all Verifone T650p terminals. Merchants may experience a decline in transactions with an “SAF Upload Failure T833” error code. Our team is working closely with the 3rd party provider to resolve the issue. We apologise for the inconvenience this caused and thank you for your patience as we resolve the issue.

Due to a 3rd party outage, there is an issue impacting all standalone Verifone T650p terminals. Merchants may not be able to process transactions with error message “SAS Upload Fail“ or error code “COMMS ERROR T703”. We apologise for the inconvenience caused and thank you your patience as we work towards resolving the issue with our 3rd party provider.

An issue impacting PAX terminals has been identified. Merchants may experience error code “Decline, no response” on their terminals when processing transactions. This issue may potentially impact PAX A920, A910s, A80 and A77. Our team is working with our 3rd party provider to resolve the issue. We apologise for the inconvenience caused and thank you for your patience.

A third-party outage is currently impacting Online Checkout, Hosted Payments Page and Payment Links. Merchants may experience issues processing transactions across Nuvei’s online payment channels. Customers attempting to make payments may encounter a “504 Gateway Timeout” error message during checkout. We apologise for the inconvenience caused and are working closely with our third-party provider to restore services as quickly as possible.

An issue has been identified affecting terminals using Terminal Connect, including the PAX terminals and Verifone T650p terminals. Merchants processing transactions via Terminal Connect may experience slow transaction timeouts, which could result in declined transactions. Our team is working diligently to resolve the issue and will provide an update when the issue is resolved. We apologise for the inconvenience caused.

An issue has been identified impacting EFTPOS transactions across both terminals and online channels. Merchants may experience declines when processing EFTPOS payments on terminals (Ingenico Move5000, Verifone T650p and Quest QT720), as well as via online channels including the Payment Gateway, Payment Links and Hosted Payments Page. Our third-party provider has advised using alternative card schemes to continue processing payments while this is being resolved. We apologise for the disruption and will continue working with our external partner to restore normal service as quickly as possible.

A disruption has been identified affecting the access to the ANZ Nuvei Merchant & Partner Portal and the Payments Links Portal. Merchants may be unable to access these portals. If merchants need to view transaction data and complete reconciliation, we recommend accessing TMP (merchant-anz.nuvei.com) in the interim. Our team is working towards a solution to resolve the issue on these portals. We apologise for the inconvenience and thank you for your patience as we work to resolve this.

We are continuing to work on a fix for this issue.

Due to a third-party processing issue, certain merchants may experience Same Day funding delay for partial transactions processed on Saturday, 7 March, 2026. The funding for the missing transactions will be deposited as part of today's funding, 8 March, 2026. We apologise for the inconvenience this caused again and thank you for your patience as we work towards a solution.

An issue has been identified affecting integrated terminals using Terminal Connect, as well as the Nuvei Merchant & Partner Portal. Terminals: Merchants processing transactions via integrated terminals with Terminal Connect may experience slow transaction timeouts, which could result in declined transactions. Nuvei Merchant & Partner Portal: Merchants attempting to log in to the portal may encounter a timeout and be temporarily unable to access the portal. Our team is working diligently to resolve the issue and will provide an update when the issue is resolved. We apologise for the inconvenience caused.

An issue has been identified affecting integrated terminals using Terminal Connect, as well as the Nuvei Merchant & Partner Portal. Integrated terminals: Merchants processing transactions via integrated terminals with Terminal Connect may experience slow transaction timeouts, which could result in declined transactions. Nuvei Merchant & Partner Portal: Merchants attempting to log in to the portal may encounter a timeout and be temporarily unable to access the portal. Our team is working diligently to resolve the issue and will provide an update when the issue is resolved. We apologise the inconvenience caused.

Due to a processing issue with the Reserve Bank of Australia and VISA, there may be a potential delay for Same Day Funding and Same Business Day Funding for transactions processed on Wednesday, 28 January 2026. We apologise for the inconvenience this caused and we are working closely with the above parties to resolve the issue.

Due to a global Cloudflare outage, merchants may experience issues processing online transactions via Online Gateway, Payment Links or the Hosted Payments Page. Issues with accessing the Online Gateway Portal were also detected. We are working with our external provider to revolve the issue as soon as possible and will provide updates when information becomes available.

Due to a 3rd-party outage, there is a funding delay for transactions processed on Saturday, 1 November, 2025. Our team is working with our external partner to provide an estimated time of the impacted fundings to be desposited. We apologise for the inconvenience this caused.

We’ve identified an issue affecting American Express transactions processed on terminals. Merchants may experience declines when accepting American Express cards on Verifone T650p, Ingenico Move5000, and PAX A920, A910s, and A80 devices. Our team is actively investigating the issue with the card scheme. In the meantime, we recommend advising customers to use alternative cards for their transactions.

Due to a public holiday in New Zealand, there will be a funding delay for transactions processed on Monday, 27 October, 2025. Impacted funds are expected to be deposited into the affected accounts tomorrow, Wednesday, 29 October, 2025. We apologise for the inconvenience this caused and thank you for your patience as we resolved the issue.

Due to the ongoing Amazon Website Service outage, there will be a Next Day Funding delay for Australian merchants for transactions processed on Monday, 20 October, 2025. The impacted funds are expected to be disposited to the affected accounts tomorrow, Wednesday, 22 October, 2025. We apologise for the delay this caused and thank you for your understanding.

Impacted funds have now been released and will be deposited into the affected accounts once the clearing process is complete. We apologise for the disruption this may have caused.

Due to a 3rd-party outage, there will be a funding delay for New Zealand merchants for transactions processed on Monday, 20 October, 2025. The impacted funds are expected to be disposited to the affected accounts tomorrow, Wednesday, 22 October, 2025. We apologise for the delay this caused and thank you for your understanding.

Impacted funds for New Zealand merchants have now been released and will be deposited into the affected accounts once the clearing process is complete. With further investigation, we identified that the delay was caused by the global Amazon Web Services outage. We apologise for the disruption this may have caused.