Nuvei incident

Cloud service degradation

Minor Resolved View vendor source →

Nuvei experienced a minor incident on April 3, 2025 affecting PAX A920 terminal and PAX A910s terminal and 1 more component, lasting 4h 3m. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2025, 11:07 PM UTC
Resolved
Apr 04, 2025, 03:10 AM UTC
Duration
4h 3m
Detected by Pingoru
Apr 03, 2025, 11:07 PM UTC

Affected components

PAX A920 terminalPAX A910s terminalPAX A80 terminalVerifone T650p terminalANZ Nuvei Merchant & Partner Portal

Update timeline

  1. investigating Apr 03, 2025, 11:07 PM UTC

    An issue has been detected impacting all integrated terminals on Terminal Connect payment software, Payment Links Portal and the Merchant and Partner Portal. Our team is working for a resolution.

  2. monitoring Apr 03, 2025, 11:15 PM UTC

    The incident on terminals and the Merchant & Partner Portal is now resolved. We are working diligently to resolve the issue on Payment Links.

  3. monitoring Apr 03, 2025, 11:22 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Apr 04, 2025, 01:30 AM UTC

    The issue is now resolved.

  5. resolved Apr 04, 2025, 03:10 AM UTC

    This incident has been resolved.