NCR Voyix Outage History

Started Aug 21, 2026, 09:42 AM UTC· resolved Aug 21, 2026, 12:47 PM UTC

1. investigating Aug 21, 2026, 09:42 AM UTC

   Dear Valued Clients, NCR Voyix teams received alerts for possible Configuration Center in APAC region. Brief service interruption is possible durring investigation. IThe NCR Voyix Team

2. investigating Aug 21, 2026, 10:24 AM UTC

   Dear Valued Clients, NCR Voyix teams are currently investigating issues with pricing updates between Configuration Center and BSL Catalog. All other systems functionalities are operating as expected. The NCR Voyix Team

3. investigating Aug 21, 2026, 11:17 AM UTC

   Dear Valued Clients, NCR Voyix teams are currently investigating issues with pricing updates between Configuration Center and BSL Catalog. All other systems functionalities are operating as expected. The NCR Voyix Team

4. resolved Aug 21, 2026, 12:47 PM UTC

   Dear Valued Clients, NCR Voyix teams have successfully resolved the issue affecting pricing updates between Configuration Center and BSL Catalog. Service has been fully restored, and pricing updates are now processing as expected. All systems and related functionalities have been validated and are operating normally. Thank you for your patience and understanding throughout this incident. The NCR Voyix Team

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Started Aug 21, 2026, 12:47 AM UTC· resolved Aug 21, 2026, 01:15 AM UTC

1. investigating Aug 21, 2026, 12:47 AM UTC

   Dear Valued Clients, IInvestigating: Digital Receipt services is currently experiencing degradation, which may impact receipt delivery and related functionality. NCR Voyix teams are actively investigating the issue and working to restore optimal service as quickly as possible. Regards, NCR Voyix

2. resolved Aug 21, 2026, 01:15 AM UTC

   Dear Valued Clients, NCR Voyix teams have completed the corrective actions, and normal operations for Digital Receipt have been restored. The environment has been monitored and remains stable. Customer satisfaction remains our highest priority, and we appreciate your patience and understanding while our teams worked to resolve the issue. We’re on this, The NCR Voyix Team

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Started Aug 19, 2026, 02:56 PM UTC· resolved Aug 28, 2026, 05:08 PM UTC

1. investigating Aug 19, 2026, 02:56 PM UTC

   Dear Valued Clients, NCR Voyix teams are actively engaged in the investigation of issues affecting processing. Engineering and Support teams are working with the highest priority to restore normal processing. Further updates will be provided as additional information becomes available and restoration efforts progress. The NCR Voyix Team

2. monitoring Aug 20, 2026, 01:31 PM UTC

   Dear Valued Clients, NCR Voyix has completed restoration activities last night and services have been restored. Our Engineering and Support teams continue to closely monitor system performance and validate data synchronization as backlog processing continues. If you have any additional questions or concerns, please contact the NCR Voyix Support Desk. We sincerely appreciate your patience, partnership, and continued trust in NCR Voyix. NCR Voyix Support Team

3. monitoring Aug 20, 2026, 01:42 PM UTC

   Dear Valued Clients, NCR Voyix has completed restoration activities last night and services have been restored. Our Engineering and Support teams continue to closely monitor system performance and validate data synchronization as backlog processing continues. If you have any additional questions or concerns, please contact the NCR Voyix Support Desk. We sincerely appreciate your patience, partnership, and continued trust in NCR Voyix. NCR Voyix Support Team

4. resolved Aug 28, 2026, 05:08 PM UTC

   We have continued to monitor the environment and at this time, we are resolving this incident. If you continue to experience any issues or have questions, please contact the NCR Voyix Service Desk. Regards, NCR Voyix

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Started Aug 18, 2026, 05:08 AM UTC· resolved Aug 18, 2026, 05:24 PM UTC

1. investigating Aug 18, 2026, 05:08 AM UTC

   NCR Voyix is currently experiencing service degradation with Configuration Center in the NAMER region, impacting pricing and promotion updates. Our support and engineering teams are actively investigating and working to restore normal service. During remediation efforts, customers may experience intermittent service interruptions. We will provide updates as they become available. Customer satisfaction remains a top priority at NCR Voyix, and we appreciate your patience and understanding.

2. investigating Aug 18, 2026, 05:09 AM UTC

   We are continuing to investigate this issue.

3. investigating Aug 18, 2026, 06:07 AM UTC

   Dear Valued Clients NCR Voyix continues to investigate a service degradation affecting Configuration Center in the NAMER region, impacting pricing and promotion updates. Our Support and Engineering teams remain actively engaged in identifying the root cause and working toward service restoration. While the investigation is ongoing, customers may experience intermittent service interruptions. We will continue to provide updates as additional information becomes available. Customer satisfaction remains a top priority at NCR Voyix, and we appreciate your patience and understanding as we work to resolve this issue. The NCR Voyix Team

4. investigating Aug 18, 2026, 06:32 AM UTC

   Dear Valued Clients NCR Voyix continues to investigate a service degradation affecting Configuration Center in the NAMER region, impacting pricing and promotion updates. Our Support and Engineering teams remain actively engaged in identifying the root cause and working toward service restoration. While the investigation is ongoing, customers may experience intermittent service interruptions. We will continue to provide updates as additional information becomes available. Customer satisfaction remains a top priority at NCR Voyix, and we appreciate your patience and understanding as we work to resolve this issue. The NCR Voyix Team

5. investigating Aug 18, 2026, 07:31 AM UTC

   Dear Valued Clients NCR Voyix continues to investigate a service degradation affecting Configuration Center in the NAMER region, impacting pricing and promotion updates. Our Support and Engineering teams remain actively engaged in identifying the root cause and working toward service restoration. While the investigation is ongoing, customers may experience intermittent service interruptions. We will continue to provide updates as additional information becomes available. Customer satisfaction remains a top priority at NCR Voyix, and we appreciate your patience and understanding as we work to resolve this issue. The NCR Voyix Team

6. investigating Aug 18, 2026, 08:30 AM UTC

   Dear Valued Clients, NCR Voyix teams continue to actively investigate the service degradation affecting Configuration Center, which is impacting pricing and promotion updates. Support and Engineering teams remain fully engaged in analyzing the issue, identifying potential points of failure, and working toward a resolution. The investigation is ongoing, and the root cause has not yet been conclusively identified. During this time, customers may continue to experience intermittent service interruptions related to pricing and promotion updates. We understand the impact this issue may have on your operations and remain committed to restoring full service as quickly as possible. Additional updates will be provided as new information becomes available. Thank you for your patience and understanding. The NCR Voyix Team

7. investigating Aug 18, 2026, 08:30 AM UTC

   Dear Valued Clients, NCR Voyix teams continue to actively investigate the service degradation affecting Configuration Center, which is impacting pricing and promotion updates. Support and Engineering teams remain fully engaged in analyzing the issue, identifying potential points of failure, and working toward a resolution. The investigation is ongoing, and the root cause has not yet been conclusively identified. During this time, customers may continue to experience intermittent service interruptions related to pricing and promotion updates. We understand the impact this issue may have on your operations and remain committed to restoring full service as quickly as possible. Additional updates will be provided as new information becomes available. Thank you for your patience and understanding. The NCR Voyix Team

8. investigating Aug 18, 2026, 09:37 AM UTC

   Dear Valued Clients, NCR Voyix teams remain actively engaged in the investigation of the service degradation affecting Configuration Center, which is impacting pricing and promotion updates. Support and Engineering teams continue to analyze the issue and work with all necessary parties to identify the underlying cause. The investigation remains ongoing, and no confirmed root cause has been identified at this time. Customers may continue to experience intermittent issues while troubleshooting efforts are underway. We understand the importance of these services to your business operations and appreciate your patience as we work to further isolate the issue. Additional updates will be provided as more information becomes available. Thank you for your continued understanding. The NCR Voyix Team

9. investigating Aug 18, 2026, 10:37 AM UTC

   Dear Valued Clients. NCR Voyix continues to investigate degradation of Configuration Center impacting pricing and promotion updates. Our support and engineering teams are actively working on restoral of normal service. Durring remediation steps customers may experience intermediate service disruptions. We will provide updates as they become available Customers satisfaction remains a top priority at NCR Voyix, and we appreciate your patience and understanding. The NCR Voyix Team,

10. identified Aug 18, 2026, 11:46 AM UTC

    Dear Valued Clients, NCR Voyix teams continue to actively investigate the service degradation affecting Configuration Center, which is impacting pricing and promotion updates. Through ongoing analysis, our teams have identified a potential point of failure and are actively working to implement corrective actions and restore service stability. While remediation efforts are in progress, customers may continue to experience intermittent issues related to pricing and promotion updates. Support and Engineering teams remain fully engaged and are closely monitoring the environment throughout the restoration process. We understand the importance of these services to your operations and appreciate your patience as we work to resolve the issue. Additional updates will be provided as new information becomes available. Thank you for your continued understanding. The NCR Voyix Team

11. identified Aug 18, 2026, 12:39 PM UTC

    Dear Valued Clients, NCR Voyix teams continue to actively address the service degradation affecting Configuration Center, which is impacting pricing and promotion updates. Our Support and Engineering teams have identified a potential point of failure and are currently in the process of implementing corrective actions aimed at restoring service stability. Remediation efforts remain ongoing, and customers may continue to experience intermittent issues while these changes are being applied and validated. Teams are actively monitoring the environment and evaluating the effectiveness of the implemented fixes. We understand the importance of these services to your operations and appreciate your patience as we work toward full service restoration. Additional updates will be provided as progress continues and more information becomes available. Thank you for your continued understanding. The NCR Voyix Team

12. identified Aug 18, 2026, 01:33 PM UTC

    Dear Valued Clients, NCR Voyix teams continue to actively work toward resolving the service degradation affecting Configuration Center, which is impacting pricing and promotion updates. Our Support and Engineering teams remain fully engaged in the investigation and remediation efforts and are continuing to address identified points of failure within the environment. While progress has been made, the issue has not yet been fully resolved, and customers may continue to experience intermittent impact as corrective actions are implemented and validated. Teams are closely monitoring the environment and making ongoing adjustments to support service restoration. We understand the importance of these services to your operations and appreciate your patience as we continue working to restore full functionality. Additional updates will be provided as more information becomes available and remediation efforts progress. Thank you for your continued understanding. The NCR Voyix Team

13. monitoring Aug 18, 2026, 02:54 PM UTC

    Dear Valued Clients, we have taken the necessary steps to restore service. We are currently monitoring the environment to ensure stability. regards, NCR Voyix

14. resolved Aug 18, 2026, 05:24 PM UTC

    Dear Valued Clients, We have monitored the environment for the past few hours and can report that everything is stable. Please contact NCR Voyix Support should you experience any further issues. Regards, NCR Voyix

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Started Aug 17, 2026, 07:54 AM UTC· resolved Aug 17, 2026, 02:56 PM UTC

1. investigating Aug 17, 2026, 07:54 AM UTC

   Dear Valued Clients, We are currently experiencing a service disruption affecting NCR Voyix Insight services. NCR Voyix teams are actively investigating the issue and working to identify the root cause. We understand the importance of these services and are treating this matter with the highest priority. Further updates will be communicated as they become available, and we will provide additional details as soon as more information is confirmed. We’re on this, The NCR Voyix Team

2. investigating Aug 17, 2026, 08:49 AM UTC

   Dear Valued Clients, NCR Voyix teams are actively investigating a service disruption affecting NCR Voyix Insight services. The root cause has not yet been identified, and teams are continuing to analyze the issue and work toward service restoration. We understand the importance of these services and are treating this matter with the highest priority. Further updates will be provided as the investigation progresses and additional information becomes available. We’re on this, The NCR Voyix Team

3. investigating Aug 17, 2026, 09:45 AM UTC

   Dear Valued Clients, NCR Voyix teams remain actively engaged in investigating the service disruption affecting NCR Voyix Insight services. Our teams continue to analyze the issue to determine the underlying cause and restore normal service operations as quickly as possible. At this time, the investigation is ongoing, and we do not yet have an estimated time for full resolution. We understand the impact this may have on your operations and are treating this matter with the highest priority. We will continue to provide updates as additional information becomes available and progress is made toward service restoration. We're on this, The NCR Voyix Team

4. investigating Aug 17, 2026, 10:44 AM UTC

   Dear Valued Clients, NCR Voyix teams continue to actively investigate the service disruption affecting NCR Voyix Insight services. Our technical teams are engaged in ongoing analysis to identify the source of the issue and assess its impact across the affected services. The investigation remains in progress, and work is continuing with the highest priority to determine the root cause and restore normal operations. We understand the importance of these services to your business and appreciate your patience while our teams work toward resolution. We will provide additional updates as soon as more information becomes available. We're on this, The NCR Voyix Team

5. identified Aug 17, 2026, 11:54 AM UTC

   Dear Valued Clients, NCR Voyix teams have identified a potential point of failure related to the ongoing service disruption and are actively implementing corrective actions to restore normal service operations. Investigation and remediation efforts remain in progress, and teams continue to closely monitor the environment as these actions are executed. We will provide additional updates as more information becomes available. We're on this, The NCR Voyix Team

6. investigating Aug 17, 2026, 12:00 PM UTC

   Dear Valued Clients, The investigation remains ongoing, and resolution efforts are being treated with the highest priority. We will continue to provide updates as progress is made and additional information becomes available. We're on this, The NCR Voyix Team

7. investigating Aug 17, 2026, 12:36 PM UTC

   Dear Valued Clients, NCR Voyix teams have identified a point of failure related to the ongoing service disruption and are actively implementing corrective actions to restore normal service operations. Investigation and remediation efforts remain in progress, and teams continue to closely monitor the environment as these actions are executed. We will provide additional updates as more information becomes available. We're on this, The NCR Voyix Team

8. identified Aug 17, 2026, 12:37 PM UTC

   Dear Valued Clients, NCR Voyix teams have identified a point of failure related to the ongoing service disruption and are actively implementing corrective actions to restore normal service operations. Investigation and remediation efforts remain in progress, and teams continue to closely monitor the environment as these actions are executed. We will provide additional updates as more information becomes available. We're on this, The NCR Voyix Team

9. identified Aug 17, 2026, 01:40 PM UTC

   Dear Valued Clients, NCR Voyix teams have identified a point of failure related to the ongoing service disruption and are actively implementing corrective actions to restore normal service operations. Investigation and remediation efforts remain in progress, and teams continue to closely monitor the environment as these actions are executed. We will provide additional updates as more information becomes available. We're on this, The NCR Voyix Team

10. resolved Aug 17, 2026, 02:56 PM UTC

    Dear Valued Clients, NCR Voyix teams have completed the corrective actions, and normal operations for NCR Voyix Insight services in the APAC region have been restored. The environment has been monitored and remains stable. We understand the importance of these services to your operations and sincerely apologize for the disruption. Customer satisfaction remains our highest priority, and we appreciate your patience and understanding while our teams worked to resolve the issue. We’re on this, The NCR Voyix Team

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Started Aug 07, 2026, 01:11 PM UTC· resolved Aug 07, 2026, 02:33 PM UTC

1. investigating Aug 07, 2026, 01:11 PM UTC

   Dear Valued Clients, Our monitoring systems alerted us of a potential degradation of service. We are actively investigating to ensure there is no impact to our customers. We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

2. monitoring Aug 07, 2026, 01:34 PM UTC

   Dear Valued Clients, We have investigated the alerts and have determined there was no impact. We will continue to monitor the environment to ensure stability for the next hour. We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

3. resolved Aug 07, 2026, 02:33 PM UTC

   Dear Valued Clients, We have monitored the environment and can confirm that all systems fully operational. Regards, NCR Voyix

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Started Jul 30, 2026, 04:58 PM UTC· resolved Jul 31, 2026, 11:57 AM UTC

1. identified Jul 30, 2026, 04:58 PM UTC

   Dear Valued Clients, We are aware and have identified the cause where some clients may be unable to print labels or perform other functions within Pocket Office We are making the necessary changes to address the issue and will keep you informed. We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

2. identified Jul 30, 2026, 07:19 PM UTC

   Dear Valued Clients, NCR Voyix teams remain actively engaged in troubleshooting the Pocket Office issue affecting some clients' ability to print labels and perform certain functions. We have identified the underlying cause and are continuing to implement and validate corrective actions to ensure a complete and stable resolution. We understand the impact this issue may have on your day-to-day operations and are working with urgency to restore full functionality as quickly as possible while maintaining system stability. We sincerely appreciate your patience and understanding as our teams continue their efforts. We will provide additional updates as significant progress is made. We're on this, The NCR Voyix Team

3. monitoring Jul 30, 2026, 11:16 PM UTC

   Dear Valued Clients, NCR Voyix teams have identified the issue affecting Pocket Office functionality and have applied the appropriate hotfix to address the situation. We are currently in a monitoring posture to ensure the hotfix is performing as expected and that services remain stable. Customer satisfaction remains our top priority, and we appreciate your patience while our teams continue to validate full functionality. We will provide additional updates if there are any significant changes. We’re on this, The NCR Voyix Team

4. resolved Jul 31, 2026, 11:57 AM UTC

   Dear Valued Clients, After an extended monitoring period, NCR Voyix teams confirmed that all systems are operating as expected, with no additional issues identified. We understand the critical role our services play in your operations and sincerely appreciate your patience and understanding throughout this incident. Should any additional issues be encountered, please contact our Support Desk for assistance. Our teams remain available to provide support and address any concerns promptly. The NCR Voyix Team

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Started Jul 27, 2026, 03:04 PM UTC· resolved Jul 27, 2026, 04:04 PM UTC

1. investigating Jul 27, 2026, 03:04 PM UTC

   Dear Valued Clients, We understand services have been disrupted and we are finding a solution to the issue. We are experiencing a temporary issue affecting the Admin Console for Freshop. We are taking immediate action to restore services. We will communicate with you as quickly as possible, and details will be shared as they become available. We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

2. identified Jul 27, 2026, 03:20 PM UTC

   Dear Valued Clients, We appreciate your patience. We have identified the cause of this incident and are taking the necessary steps to resolve the issue affecting the Freshop Admin Console. We will continue to communicate with you as quickly as possible, and details will be shared as they become available. We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

3. resolved Jul 27, 2026, 04:04 PM UTC

   Dear Valued Clients, Thank you for your patience, services have been restored. We experienced a temporary issue affecting Freshop Admin Console. Services are now fully restored. We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team

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Started Jul 26, 2026, 04:45 AM UTC· resolved Jul 26, 2026, 07:25 AM UTC

1. identified Jul 26, 2026, 04:45 AM UTC

   NCR Voyix has identified an issue impacting manual e-gift card transaction processing from a specific host following a recent system change. Our teams have completed a thorough assessment and, to restore optimal service reliability, will be performing emergency maintenance July 26th beginning at 1:00 AM ET. During the maintenance window, ServerEPS transaction processing/Authorizations may experience a brief interruption while corrective actions are implemented. This maintenance is being conducted to restore normal transaction processing and minimize any further customer impact. Our teams will actively monitor the environment throughout the maintenance activity and validate service functionality upon completion. Customer satisfaction remains our highest priority, and we are committed to restoring and maintaining a reliable experience as quickly as possible. Additional updates will be provided as significant progress is made and once the maintenance has been successfully completed. We appreciate your patience and understanding as we work to ensure the continued stability of the service.

2. resolved Jul 26, 2026, 07:25 AM UTC

   At NCR Voyix, customer satisfaction remains our top priority. Our teams have successfully addressed the issue, and service has been restored. Following validation and continued monitoring, this incident is now considered resolved. We appreciate your patience and understanding while our teams worked to restore normal service. Thank you for your partnership and trust. If you continue to experience any related issues, please contact NCR Voyix Support for assistance.

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Started Jul 25, 2026, 02:53 PM UTC· resolved Jul 25, 2026, 03:16 PM UTC

1. investigating Jul 25, 2026, 02:53 PM UTC

   Dear Valued Clients, NCR Voyix teams will be performing Pulse Real-Time Server reboots in response to system alerts indicating a potential risk of service degradation or disruption. During the maintenance window, brief service interruptions may occur while the servers are being rebooted. NCR Voyix teams will closely monitor the environment throughout the activity to minimize impact and ensure services are restored promptly. We apologize for any inconvenience and appreciate your understanding. We’re on this, The NCR Voyix Team

2. investigating Jul 25, 2026, 03:05 PM UTC

   Dear Valued Clients, NCR Voyix teams have successfully completed the Pulse Real-Time Server reboots that were performed in response to system alerts indicating a potential risk of service degradation or disruption. Following the maintenance activity, NCR Voyix teams have validated that all Pulse Real-Time services are operating as expected and no service issues have been identified. We apologize for any inconvenience and appreciate your understanding. The NCR Voyix Team

3. resolved Jul 25, 2026, 03:16 PM UTC

   This incident has been resolved.

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Started Jul 22, 2026, 07:42 PM UTC· resolved Jul 22, 2026, 10:38 PM UTC

1. investigating Jul 22, 2026, 07:42 PM UTC

   NCR Voyix is aware that a subset of customers may be experiencing increased latency when using Self-Checkout (SCO) scanners relating to Picklist. Our support teams are actively engaged in investigating the issue and working to identify the underlying cause as quickly as possible. We understand the importance of reliable store operations and the impact performance delays can have on both employees and customers. Rest assured that resolving this issue and restoring optimal scanner performance remains our highest priority. Our teams will continue to work diligently on troubleshooting efforts and will provide additional updates as significant progress is made. We appreciate your patience and partnership while we work toward a resolution.

2. monitoring Jul 22, 2026, 08:42 PM UTC

   NCR Voyix has observed improvements in performance and is currently in a monitoring posture while continuing to work closely with our third-party vendor. Our teams remain actively engaged in validating system stability and monitoring SCO scanner performance to ensure the issue has been effectively addressed. Customer satisfaction remains our top priority, and we will continue to closely monitor the environment for any signs of recurring latency. Additional updates will be provided should conditions change or as further information becomes available. Thank you for your patience and continued partnership.

3. resolved Jul 22, 2026, 10:38 PM UTC

   This incident has been resolved.

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Started Jul 20, 2026, 06:55 PM UTC· resolved Jul 20, 2026, 08:40 PM UTC

1. investigating Jul 20, 2026, 06:55 PM UTC

   NCR Voyix is aware of an issue affecting sales reporting functionality for a subset of customers. Our support teams are actively engaged and are currently investigating the issue to identify the cause and restore normal service as quickly as possible. We understand the importance of timely and accurate reporting to your business operations, and customer satisfaction remains our top priority. NCR Voyix teams are working diligently to resolve this matter and will continue to provide updates as more information becomes available. We appreciate your patience and understanding while we work toward resolution. Further updates will be posted here as they become available.

2. monitoring Jul 20, 2026, 08:00 PM UTC

   NCR Voyix support teams have identified and addressed the issue impacting sales reporting functionality for a subset of customers. Services have been restored, and the environment is currently operating as expected. Customer satisfaction remains our highest priority. We understand the importance of reliable access to sales reporting and appreciate your patience while our teams worked to resolve this matter. As a precaution, NCR Voyix will continue to closely monitor system performance for a period of time to help ensure service stability and confirm that reporting functions continue to operate as designed. We thank our customers for their partnership and continued trust in NCR Voyix.

3. resolved Jul 20, 2026, 08:40 PM UTC

   This incident has been resolved.

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Started Jul 18, 2026, 08:32 AM UTC· resolved Jul 18, 2026, 12:09 PM UTC

1. investigating Jul 18, 2026, 08:32 AM UTC

   Dear Valued Clients, We are currently investigating reports of degraded performance affecting the ServiceNow Integration. We are actively engaged in identifying the source of the performance degradation and working to restore normal responsiveness as quickly as possible. We understand the importance of timely access to ServiceNow and are closely monitoring the situation. We will provide additional updates as more information becomes available. We’re on this, The NCR Voyix Team

2. investigating Jul 18, 2026, 09:04 AM UTC

   Dear Valued Clients, NCR Voyix is actively engaged with the ServiceNow vendor to investigate and address the performance degradation affecting the platform. Users may continue to experience intermittent slowness when accessing ServiceNow, including delays with page loads, ticket updates, and other system functions. Our teams are working closely with the vendor to identify the underlying cause and implement corrective actions to restore normal service performance as quickly as possible. We appreciate your patience and understanding as we continue to work toward resolution. Further updates will be provided as additional information becomes available or in an hour. We’re on this, The NCR Voyix Team

3. monitoring Jul 18, 2026, 09:48 AM UTC

   Dear Valued Clients, The ServiceNow vendor has identified the root cause of the performance degradation and has implemented the necessary corrective actions. At this time, we are observing normal system performance and stability, and customer case processing is operating as expected. NCR Voyix teams continue to closely monitor the environment to ensure service stability is maintained and that no further issues are encountered. We will remain engaged with the vendor and will continue to monitor the situation closely. Further updates will be provided should additional information become available or within the next hour. We’re on this,

4. monitoring Jul 18, 2026, 10:30 AM UTC

   Dear Valued Clients, We are currently experiencing additional issues within the ServiceNow environment that are causing degraded system performance and may result in delays in case processing and related workflows. The ServiceNow vendor has been engaged and is actively investigating the issue to determine the underlying cause and implement corrective actions. NCR Voyix teams are working closely with the vendor and are continuously monitoring the situation. We understand the importance of our services to your daily operations and are committed to restoring full service stability as quickly as possible. Further updates will be provided as additional information becomes available or within the next hour. Thank you for your patience and understanding. We’re on this, The NCR Voyix Team

5. identified Jul 18, 2026, 10:31 AM UTC

   Dear Valued Clients, We are currently experiencing additional issues within the ServiceNow environment that are causing degraded system performance and may result in delays in case processing and related workflows. The ServiceNow vendor has been engaged and is actively investigating the issue to determine the underlying cause and implement corrective actions. NCR Voyix teams are working closely with the vendor and are continuously monitoring the situation. We understand the importance of our services to your daily operations and are committed to restoring full service stability as quickly as possible. Further updates will be provided as additional information becomes available or within the next hour. Thank you for your patience and understanding. We’re on this, The NCR Voyix Team

6. identified Jul 18, 2026, 11:05 AM UTC

   Dear Valued Clients, ServiceNow team has identified issues with one of their servers. ServiceNow team will perform fail over to backup server which will have impact to regular services including downtime of 5-15 minutes. We will be providing regular updates as soon as they are available. Thank You, The NCR Voyix Team.

7. monitoring Jul 18, 2026, 11:55 AM UTC

   Dear Valued Clients, The ServiceNow vendor has completed the recovery activities and has transitioned NCR Voyix services back to the primary server environment. At this time, we are observing normal operation across all ServiceNow services, with no delays in case processing or integration workflows. NCR Voyix teams will continue to closely monitor the environment to ensure ongoing system stability and verify that all services remain fully operational. Our next update will be provided as additional information becomes available or within the next hour. Thank you for your patience and understanding. Kind regards, NCR Voyix Support Team

8. resolved Jul 18, 2026, 12:09 PM UTC

   Dear Valued Clients, The ServiceNow vendor has confirmed that all services are operating as expected, and NCR Voyix internal teams have independently validated that ServiceNow functionality has been fully restored. We are no longer observing any delays or performance degradation affecting case processing or integrations. Based on the successful validation of service restoration and system stability, NCR Voyix will now proceed with resolving this incident. We appreciate your patience and understanding throughout this event and thank you for your continued partnership. Kind regards, NCR Voyix Support Team

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Started Jul 16, 2026, 03:23 PM UTC· resolved Jul 16, 2026, 06:18 PM UTC

1. investigating Jul 16, 2026, 03:23 PM UTC

   We are currently investigating reports of degraded performance affecting the ServiceNow Integration. We are actively engaged in identifying the source of the performance degradation and working to restore normal responsiveness as quickly as possible. We understand the importance of timely access to ServiceNow and are closely monitoring the situation. We will provide additional updates as more information becomes available. Thank you for your patience and understanding as we work to resolve this issue. NCR Voyix

2. investigating Jul 16, 2026, 04:19 PM UTC

   NCR Voyix support teams are continuing to address the issue. Updates to follow upon significant progress or in one hour.

3. identified Jul 16, 2026, 05:09 PM UTC

   NCR Voyix is actively engaged with the ServiceNow vendor to investigate and address the performance degradation affecting the platform. Users may continue to experience intermittent slowness when accessing ServiceNow, including delays with page loads, ticket updates, and other system functions. Our teams are working closely with the vendor to identify the underlying cause and implement corrective actions to restore normal service performance as quickly as possible. We appreciate your patience and understanding as we continue to work toward resolution. Further updates will be provided as additional information becomes available or in an hour.

4. resolved Jul 16, 2026, 06:18 PM UTC

   This incident has been resolved.

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Started Jul 09, 2026, 10:50 AM UTC· resolved Jul 09, 2026, 11:54 AM UTC

1. identified Jul 09, 2026, 10:50 AM UTC

   We are currently finalizing the Aloha Cloud back Office 25.7.0 deployment. We apologize for extending beyond the Maintenance window and are working to resolve this as quickly as possible

2. resolved Jul 09, 2026, 11:54 AM UTC

   We have completed the Aloha Cloud Back Office deployment. We apologize for the inconvenience in this deployment. regards, NCR Voyix

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Started Jul 09, 2026, 09:11 AM UTC· resolved Jul 09, 2026, 03:23 PM UTC

1. investigating Jul 09, 2026, 09:11 AM UTC

   Dear Valued Clients, We are currently experiencing a temporary issue affecting NCR Voyix Aloha Insight Reporting. Our teams are actively investigating the issue and taking immediate action to restore service as quickly as possible. We will continue to provide updates and share additional details as they become available. We understand the critical role our services play in your daily operations and appreciate your patience and understanding while we work to resolve this issue. Thank you for your continued partnership. We're on it, The NCR Voyix Team

2. investigating Jul 09, 2026, 10:06 AM UTC

   Dear Valued Clients, NCR Voyix teams continue to actively investigate the issue affecting NCR Voyix Aloha Insight Reporting. We understand the critical role our services play in your daily operations and appreciate your patience and understanding as we work to identify the root cause and restore normal service functionality. The next update will be provided by 11:05 AM UTC, or sooner should significant developments occur. Thank you for your continued partnership. We're on it, The NCR Voyix Team

3. investigating Jul 09, 2026, 10:58 AM UTC

   Dear Valued Clients, NCR Voyix teams continue to actively investigate the issue affecting NCR Voyix Aloha Insight Reporting. Our teams remain engaged in the ongoing investigation and are working diligently to determine the root cause and restore normal service functionality as quickly as possible. We understand the critical role our services play in your daily operations and appreciate your patience and understanding while we work toward resolution. The next update will be provided by 12:05 PM ETC, or sooner should significant developments occur. Thank you for your continued partnership. We're on it, The NCR Voyix Team

4. monitoring Jul 09, 2026, 11:18 AM UTC

   Dear Valued Clients, NCR Voyix teams have implemented corrective actions to address the issue affecting NCR Voyix Aloha Insight Reporting. Following the implementation of these fixes, service functionality has been restored. Our teams are actively monitoring the environment to ensure continued stability and to verify that the solution remains effective. We understand the critical role our services play in your daily operations and appreciate your patience and understanding throughout this event. The next update will be provided by 12:05 PM ETC, or sooner should significant developments occur. Thank you for your continued partnership. We're on it, The NCR Voyix Team

5. identified Jul 09, 2026, 11:41 AM UTC

   Dear Valued Clients, NCR Voyix teams have identified additional issue affecting NCR Voyix Aloha Insight Reporting for APAC and EMEA Regions. Our teams are actively investigating the issue and taking immediate action to restore service as quickly as possible. We will continue to provide updates and share additional details as they become available. We understand the critical role our services play in your daily operations and appreciate your patience and understanding while we work to resolve this issue. The next update will be provided by 1:05 PM ETC, or sooner should significant developments occur. Thank you for your continued partnership. We're on it, The NCR Voyix Team

6. identified Jul 09, 2026, 01:00 PM UTC

   Dear Valued Clients, NCR Voyix teams continue to actively investigate the issue affecting NCR Voyix Aloha Insight Reporting for APAC and EMEA Regions. We understand the critical role our services play in your daily operations and appreciate your patience and understanding while we work to resolve this issue. The next update will be provided by 2:05 PM ETC, or sooner should significant developments occur. Thank you for your continued partnership. We're on it, The NCR Voyix Team

7. identified Jul 09, 2026, 02:01 PM UTC

   Dear Valued Clients, NCR Voyix teams are actively investigating the issue affecting NCR Voyix Aloha Insight Reporting for APAC and EMEA Regions. We understand the critical role our services play in your daily operations and appreciate your patience and understanding while we work to resolve this issue. If you need any additional information, please reach out to our designated support desks. The next update will be provided by 3:05 PM ETC, or sooner should significant developments occur. Thank you for your continued partnership. We're on it, The NCR Voyix Team

8. identified Jul 09, 2026, 03:01 PM UTC

   Dear Valued Clients, NCR Voyix teams are actively investigating the issue affecting NCR Voyix Aloha Insight Reporting for EMEA Region. We understand the critical role our services play in your daily operations and appreciate your patience and understanding while we work to resolve this issue. If you need any additional information, please reach out to our designated support desks. The next update will be provided in 2 hours by 13:05 ET or upon significant progress. Thank you for your continued partnership. We're on it, The NCR Voyix Team

9. resolved Jul 09, 2026, 03:23 PM UTC

   Dear Valued Clients, We have resolved the NCR Voyix Aloha Insight Reporting incident. At this time, all reports are available for all regions We understand the critical role our services play in your daily operations and appreciate your patience and understanding while we work to resolve this issue. Thank you for your continued partnership. We're on it, The NCR Voyix Team

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Started Jul 02, 2026, 06:46 PM UTC· resolved Jul 02, 2026, 07:44 PM UTC

1. investigating Jul 02, 2026, 06:46 PM UTC

   NCR Voyix is currently investigating an issue impacting a subset of customers where users are able to successfully log in to Pulse, however real-time data is not updating as expected within the application. Our technical teams have identified the issue and are actively working to determine the underlying cause and restore normal functionality. Customers may experience delayed or stale operational data while this issue persists. Customer Impact A subset of customers are affected. Users can successfully access and authenticate into Pulse. Real-time dashboards, metrics, and reporting data may not refresh or display current information. We understand the importance of timely operational visibility and are treating this issue with the highest priority. Additional updates will be provided as more information becomes available.

2. resolved Jul 02, 2026, 07:44 PM UTC

   This incident has been resolved.

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Started Jun 24, 2026, 11:24 AM UTC· resolved Jun 24, 2026, 11:34 AM UTC

1. investigating Jun 24, 2026, 11:24 AM UTC

   Dear Valued Clients, We are currently experiencing degraded performance impacting reporting features within NCR Voyix Connect. Users may notice slow response times or delays when accessing or generating reports. Our technical teams are actively investigating the issue and working to identify the root cause. We will provide an update as soon as more information becomes available. Thank you, The NCR Voyix Team

2. resolved Jun 24, 2026, 11:34 AM UTC

   Dear Valued Clients, We are pleased to inform you that the degraded performance previously impacting reporting features within NCR Voyix Connect has been resolved. Users should no longer experience slow response times or delays when accessing or generating reports. Our technical teams have applied the necessary fixes and confirmed that reporting functionality is fully restored, with data displaying accurately across all areas. Thank you, The NCR Voyix Team

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Started Jun 23, 2026, 10:17 PM UTC· resolved Jun 23, 2026, 10:17 PM UTC

1. monitoring Jun 23, 2026, 10:17 PM UTC

   Customers are our highest priority, and we are committed to maintaining reliable service. NCR Voyix is currently investigating an issue where a subset of customers may experience transaction authorization failures. Our support and engineering teams are actively engaged and closely monitoring the environment to identify the root cause and implement a resolution as quickly as possible. We understand the impact this may have on your operations and appreciate your patience while we work to resolve the issue. Next Update: We will provide additional information as it becomes available.

2. resolved Jun 23, 2026, 10:17 PM UTC

   This incident has been resolved.

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Started Jun 21, 2026, 09:55 PM UTC· resolved Jun 21, 2026, 10:52 PM UTC

1. investigating Jun 21, 2026, 09:55 PM UTC

   Dear Valued Clients, We are currently investigating a degradation of service affecting Mobile Pay. Our teams are actively working to identify the root cause and restore full functionality as quickly as possible. We will provide further updates as additional information becomes available. Thank you for your patience and understanding. Kind regards, NCR Voyix Team

2. monitoring Jun 21, 2026, 10:07 PM UTC

   Dear Valued Clients, The necessary fixes have been implemented for the previously reported degradation of service affecting Mobile Pay. Our teams are now closely monitoring the systems to ensure continued stability and optimal performance. We will continue to observe the situation and provide updates if any further actions are required. Thank you for your patience and understanding. Kind regards, NCR Voyix Team

3. resolved Jun 21, 2026, 10:52 PM UTC

   Dear Valued Clients, We are pleased to confirm that the previously reported degradation of service affecting Mobile Pay has now been fully resolved following extensive monitoring. All systems are operating normally, and performance has returned to expected levels. Thank you for your patience and understanding. Kind regards, NCR Voyix Team

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Started Jun 21, 2026, 08:20 PM UTC· resolved Jun 21, 2026, 10:54 PM UTC

1. investigating Jun 21, 2026, 08:20 PM UTC

   We are currently investigating a degradation of service for Ordering Essentials in the NAMER region. We are actively working to resolve the issue. Regards, NCR Voyix

2. investigating Jun 21, 2026, 09:34 PM UTC

   Dear Valued Clients, We are continuing to investigate a degradation of service affecting Ordering Essentials in the NAMER region. Our teams remain actively engaged in identifying the root cause and working toward resolution. We will share further updates as they become available. Thank you for your patience and understanding. Kind regards, NCR Voyix Team

3. monitoring Jun 21, 2026, 09:59 PM UTC

   Dear Valued Clients, The necessary fixes have been implemented for the degradation of service affecting Ordering Essentials in the NAMER region. Our teams are now conducting extensive monitoring to ensure continued stability and optimal performance. We will continue to observe the systems closely and provide updates should any further action be required. Thank you for your patience and understanding. Kind regards, NCR Voyix Team

4. resolved Jun 21, 2026, 10:54 PM UTC

   Dear Valued Clients, We are pleased to inform you that extensive monitoring has been completed following the implementation of fixes for the degradation of service affecting Ordering Essentials in the NAMER region, and the issue is now fully resolved. All systems are operating normally, and performance has returned to expected levels. Thank you for your patience and understanding. Kind regards, NCR Voyix Team

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Started Jun 20, 2026, 08:40 AM UTC· resolved Jun 20, 2026, 09:16 AM UTC

1. investigating Jun 20, 2026, 08:40 AM UTC

   Dear Valued Clients, We are currently experiencing a temporary issue affecting our CMC services in the EMEA region. Please note that Online Ordering remains fully operational; however, connection tools may not perform as expected during this time. Our technical teams are actively investigating the issue and working to restore full functionality as quickly as possible. We will keep you informed and provide updates as soon as more information becomes available. We appreciate your patience and understanding. Kind regards, NCR Voyix Team

2. resolved Jun 20, 2026, 09:16 AM UTC

   Dear Valued Clients, We are pleased to inform you that the previously reported issue affecting our CMC services in the EMEA region has now been resolved. All systems, including connection tools, are operating normally. Online Ordering was not impacted during the incident and continues to function as expected. We appreciate your patience and understanding while our teams worked to address this matter. Should you experience any further issues or have questions, please do not hesitate to contact us. Kind regards, NCR Voyix Team

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Started Jun 17, 2026, 04:55 PM UTC· resolved Jun 18, 2026, 01:27 AM UTC

1. identified Jun 17, 2026, 04:55 PM UTC

   NCR Voyix has identified that a subset of customers are currently experiencing replication issues. We understand the importance of this functionality and the impact it may have on your operations. Our engineering teams are actively engaged and working to resolve the issue as quickly as possible. We will continue to provide updates as we make significant progress toward resolution. Next Update: Upon meaningful progress or mitigation.

2. monitoring Jun 17, 2026, 05:42 PM UTC

   NCR Voyix has identified and successfully resolved the replication issue that was impacting a subset of customers. We understand how important reliable system performance is to your business, and we appreciate your patience while our teams worked to restore full functionality. At this time, services have returned to normal. Our teams will continue to closely monitor the environment through the end of the day to ensure continued stability and performance. We will provide any further updates if necessary.

3. resolved Jun 18, 2026, 01:27 AM UTC

   This incident has been resolved.

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Started Jun 10, 2026, 12:31 PM UTC· resolved Jun 10, 2026, 02:55 PM UTC

1. identified Jun 10, 2026, 12:31 PM UTC

   Please be aware that we have identified an issue where Menuv2 is currently experiencing slight delays in processing updates. We are monitoring the system to ensure all updates are completed. Regards, NCR Voyix

2. resolved Jun 10, 2026, 02:55 PM UTC

   We have monitored the system and are seeing normal performance within the Menu V2 environment. At this time, we are resolving this incident. Should you have any issues, please contact NCR Voyix Support. Regards, NCR Voyix

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Started Jun 09, 2026, 02:17 PM UTC· resolved Jun 09, 2026, 02:40 PM UTC

1. identified Jun 09, 2026, 02:17 PM UTC

   Dear Valued Clients, We are experiencing a temporary issue affecting TDM for NAPAC. Our monitoring systems alerted us, and we are taking immediate action to restore services. We will communicate with you as quickly as possible, and details will be shared as they become available. We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

2. resolved Jun 09, 2026, 02:40 PM UTC

   Dear Valued Clients, We experienced a temporary issue affecting TDM for the NAPAC region. Services are now fully restored. We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. regards, The NCR Voyix Team

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