NCR Voyix incident

Mobile Pay degraded performance

Resolved after 56 minutes, affecting Mobile Pay-NAMER, on June 21, 2026.

resolved Jun 21, 2026, 10:52 PM UTC

Dear Valued Clients, We are pleased to confirm that the previously reported degradation of service affecting Mobile Pay has now been fully resolved following extensive monitoring. All systems are operating normally, and performance has returned to expected levels. Thank you for your patience and understanding. Kind regards, NCR Voyix Team

Started
Jun 21, 2026, 09:55 PM UTC
Resolved
Jun 21, 2026, 10:52 PM UTC
Duration
56m
Detected by Pingoru
Jun 21, 2026, 09:55 PM UTC

Affected components

Mobile Pay-NAMER

Update timeline

  1. investigating Jun 21, 2026, 09:55 PM UTC

    Dear Valued Clients, We are currently investigating a degradation of service affecting Mobile Pay. Our teams are actively working to identify the root cause and restore full functionality as quickly as possible. We will provide further updates as additional information becomes available. Thank you for your patience and understanding. Kind regards, NCR Voyix Team

  2. monitoring Jun 21, 2026, 10:07 PM UTC

    Dear Valued Clients, The necessary fixes have been implemented for the previously reported degradation of service affecting Mobile Pay. Our teams are now closely monitoring the systems to ensure continued stability and optimal performance. We will continue to observe the situation and provide updates if any further actions are required. Thank you for your patience and understanding. Kind regards, NCR Voyix Team

  3. resolved Jun 21, 2026, 10:52 PM UTC

    Dear Valued Clients, We are pleased to confirm that the previously reported degradation of service affecting Mobile Pay has now been fully resolved following extensive monitoring. All systems are operating normally, and performance has returned to expected levels. Thank you for your patience and understanding. Kind regards, NCR Voyix Team

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