Scheduled Emergency Maintenance - Degraded e-Grift Card Transaction Processing

Update timeline

1. identified Jul 26, 2026, 04:45 AM UTC

   NCR Voyix has identified an issue impacting manual e-gift card transaction processing from a specific host following a recent system change. Our teams have completed a thorough assessment and, to restore optimal service reliability, will be performing emergency maintenance July 26th beginning at 1:00 AM ET. During the maintenance window, ServerEPS transaction processing/Authorizations may experience a brief interruption while corrective actions are implemented. This maintenance is being conducted to restore normal transaction processing and minimize any further customer impact. Our teams will actively monitor the environment throughout the maintenance activity and validate service functionality upon completion. Customer satisfaction remains our highest priority, and we are committed to restoring and maintaining a reliable experience as quickly as possible. Additional updates will be provided as significant progress is made and once the maintenance has been successfully completed. We appreciate your patience and understanding as we work to ensure the continued stability of the service.

2. resolved Jul 26, 2026, 07:25 AM UTC

   At NCR Voyix, customer satisfaction remains our top priority. Our teams have successfully addressed the issue, and service has been restored. Following validation and continued monitoring, this incident is now considered resolved. We appreciate your patience and understanding while our teams worked to restore normal service. Thank you for your partnership and trust. If you continue to experience any related issues, please contact NCR Voyix Support for assistance.