NCR Voyix Outage History

Started Oct 15, 2026, 08:28 AM UTC· resolved Oct 15, 2026, 12:23 PM UTC

1. investigating Oct 15, 2026, 08:28 AM UTC

   We are investigating a service issue affecting Aloha Insight (Aloha Enterprise Tool). Our teams are actively working to identify the cause and restore any affected services. We will provide the next update by 05;31 AM EDT, or sooner if additional information becomes available.

2. investigating Oct 15, 2026, 08:48 AM UTC

   We are investigating a service issue affecting Aloha Insight (Enterprise Tool). Customers may experience inability to access Aloha Insight(Enterprise Tool). Our teams are actively working to identify the cause and restore any affected services. We will provide the next update by 05:45 AM EDT, or sooner if additional information becomes available.

3. investigating Oct 15, 2026, 08:51 AM UTC

   We are investigate service issue affecting Aloha Insight (Enterprise Tool). Customers may experience issues inability to access Aloha Insight (Enterprise Tool). Our teams are actively working to identify cause and restore any affected services. We will provide next update by 05:45 AM EDT, or sooner if additional information becomes available.

4. investigating Oct 15, 2026, 09:24 AM UTC

   We are investigate service issue affecting Aloha Insight (Enterprise Tool). Customers may experience issues inability to access Aloha Insight (Enterprise Tool). Our teams are actively working to identify cause and restore any affected services. We will provide next update by 06:30 AM EDT, or sooner if additional information becomes available.

5. investigating Oct 15, 2026, 10:29 AM UTC

   We continue to investigate the issue affecting Aloha Insight (Enterprise Tool). Our teams remain actively engaged and focused on restoring any affected service. We will provide the next update by 07:30 AM EDT, or sooner if additional information becomes available.

6. investigating Oct 15, 2026, 11:27 AM UTC

   We continue to investigate the issue affecting Aloha Insight (Enterprise Tool). Our teams remain actively engaged and focused on restoring any affected service. We will provide the next update by 08:30 AM EDT, or sooner if additional information becomes available.

7. monitoring Oct 15, 2026, 11:57 AM UTC

   We have restored service for Aloha Insight (Aloha Enterprise Tool). Our teams are continuing to monitor performance to service stability. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.

8. resolved Oct 15, 2026, 12:23 PM UTC

   Service has been restored, and the issue affecting Aloha Insight (Aloha Enterprise Tool) has been resolved. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.

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Started Oct 14, 2026, 11:57 PM UTC· resolved Oct 15, 2026, 12:14 AM UTC

1. resolved Oct 14, 2026, 02:07 AM UTC

   Between October 13, 23:57 UTC and October 14, 00:14 UTC, Aloha Online Ordering API experienced degraded performance. At this time all systems are restored. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.

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Started Oct 14, 2026, 06:44 PM UTC· resolved Oct 14, 2026, 07:04 PM UTC

1. investigating Oct 14, 2026, 06:44 PM UTC

   We are investigating an issue involving Voyix Connect Processor for Hospitality. We have not yet been able to confirm if components used by you are impacted. Our teams are investigating further.

2. resolved Oct 14, 2026, 07:04 PM UTC

   Service has been restored, and the issue affecting Voyix Connect Processor for Hospitality has been resolved. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.

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Started Oct 14, 2026, 02:06 PM UTC· resolved Oct 14, 2026, 02:22 PM UTC

1. identified Oct 14, 2026, 02:06 PM UTC

   We have idnetified a service issue affecting Freshop GCP Websites. Customers may experience inability to access their website sporadically. Our teams are actively working to identify the cause and restore any affected services. We will provide the next update by 11:10am ET, or sooner if additional information becomes available.

2. resolved Oct 14, 2026, 02:22 PM UTC

   Service has been restored, and the issue affecting Freshop GCP Websites has been resolved. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.

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Started Oct 13, 2026, 08:47 AM UTC· resolved Oct 13, 2026, 11:56 AM UTC

1. investigating Oct 13, 2026, 08:47 AM UTC

   We are investigating a service issue affecting CFC/Price change functionality. Customers may experience issues when updating prices using CFC. Our teams are actively working to identify the cause and restore any affected services. We will provide the next update by 5:45 AM EDT, or sooner if additional information becomes available.

2. investigating Oct 13, 2026, 09:40 AM UTC

   We continue to investigate the issue affecting CFC/Pricing upgrade functionality. Our teams remain actively engaged and focused on restoring any affected service. We will provide the next update by 06:45 AM EDT or sooner if additional information becomes available.

3. investigating Oct 13, 2026, 10:43 AM UTC

   We continue to investigate the issue affecting CFC/Pricing upgrade functionality. Our teams remain actively engaged and focused on restoring any affected service. We will provide the next update by 07:35 AM EDT, or sooner if additional information becomes available.

4. monitoring Oct 13, 2026, 11:05 AM UTC

   We have restored service for CFC/Pricing functionality impacting EMEA region. Our teams are continuing to monitor performance to service stability. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.

5. resolved Oct 13, 2026, 11:56 AM UTC

   We have restored service for CFC Pricing updates in EMEA region. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.

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Started Oct 09, 2026, 11:40 PM UTC· resolved Oct 10, 2026, 12:48 AM UTC

1. investigating Oct 09, 2026, 11:40 PM UTC

   We are investigating a service issue affecting Aloha Online Ordering and Digital Ordering in NAMER. Our teams are actively working to identify the cause and restore any affected services. We will provide the next update by 9:00pm ET, or sooner if additional information becomes available.

2. identified Oct 10, 2026, 12:08 AM UTC

   We have identified the issue affecting Digital Ordering and Aloha Online Ordering and are actively working to resolve it and restore service. We will provide the next update by 9:10pm ET, or sooner if additional information becomes available.

3. resolved Oct 10, 2026, 12:48 AM UTC

   Service has been restored, and the issue affecting Digital Ordering and Online Ordering has been resolved. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.

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Started Oct 09, 2026, 05:44 AM UTC· resolved Oct 09, 2026, 06:02 AM UTC

1. investigating Oct 09, 2026, 05:44 AM UTC

   We are investigating a service issue affecting NCR Back Office in NAMER Customers may experience inability to access NBO. Our teams are actively working to identify the cause and restore any affected services. We will provide the next update by 02:44 AM ET or sooner if additional information becomes available.

2. monitoring Oct 09, 2026, 05:56 AM UTC

   We have restored service for NCR Back Office in NAMER. Our teams are continuing to monitor performance to service stability. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.

3. resolved Oct 09, 2026, 06:02 AM UTC

   Service has been restored, and the issue affecting NCR Back Office has been resolved. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.

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Started Oct 02, 2026, 02:07 PM UTC· resolved Oct 02, 2026, 07:24 PM UTC

1. investigating Oct 02, 2026, 02:07 PM UTC

   We are investigating a service issue affecting Telephony/Support. Customers may experience issues to reach designated support desks over Telephony. Our teams are actively working to identify the cause and restore any affected services. We will provide the next update by 5:00 PM EDT, or sooner if additional information becomes available.

2. investigating Oct 02, 2026, 03:00 PM UTC

   We continue to investigate the issue. Our teams remain actively engaged and focused on restoring any affected service. We will provide the next update by 12:00pm ET, or sooner if additional information becomes available.

3. monitoring Oct 02, 2026, 05:02 PM UTC

   We have restored service for Telephony/Support. Our teams are continuing to monitor performance to service stability. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.

4. resolved Oct 02, 2026, 07:24 PM UTC

   Service has been restored, and the issue affecting Telephony/Support has been resolved. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.

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Started Oct 02, 2026, 04:35 AM UTC· resolved Oct 02, 2026, 05:32 AM UTC

1. investigating Oct 02, 2026, 04:35 AM UTC

   We are investigating an issue involving CFC API Get Price. We have not yet been able to confirm if components used by you are impacted. Our teams are investigating further.

2. resolved Oct 02, 2026, 05:32 AM UTC

   Service has been restored, and the issue affecting Configuration Center has been resolved. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.

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Started Oct 01, 2026, 04:01 PM UTC· resolved Oct 01, 2026, 04:08 PM UTC

1. investigating Oct 01, 2026, 04:01 PM UTC

   We are investigating an issue involving Aloha Online Ordering in EMEA We have not yet been able to confirm if components used by you are impacted. Our teams are investigating further.

2. resolved Oct 01, 2026, 04:08 PM UTC

   We investigated a potential issue involving Online Ordering in EMEA. Our review found no service impact, and no further action is required.

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Started Sep 29, 2026, 04:44 PM UTC· resolved Sep 29, 2026, 05:03 PM UTC

1. investigating Sep 29, 2026, 04:44 PM UTC

   We are investigating a service issue affecting Ordering Essentials and Cloud Connect. Our teams are actively working to identify the cause and restore any affected services. We will provide the next update by 13:40 ET or sooner if additional information becomes available.

2. resolved Sep 29, 2026, 05:03 PM UTC

   Service has been restored, and the issue affecting Ordering Essentials and Cloud Connect has been resolved. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.

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Started Sep 28, 2026, 03:49 AM UTC· resolved Sep 28, 2026, 06:06 AM UTC

1. investigating Sep 28, 2026, 03:49 AM UTC

   We are investigating a service issue affecting NOLO in Apac region. Customers may experience issues with processing NOLO orders, Our teams are actively working to identify the cause and restore any affected services. We will provide the next update by 00:47 AM EDT, or sooner if additional information becomes available.

2. investigating Sep 28, 2026, 04:11 AM UTC

   We are investigating a service issue affecting NOLO in Apac region. Customers may experience issues with processing NOLO orders, Our teams are actively working to identify the cause and restore any affected services. We will provide the next update by 00:47 AM EDT, or sooner if additional information becomes available.

3. investigating Sep 28, 2026, 04:12 AM UTC

   We are investigating a service issue affecting NOLO in Apac region. Customers may experience issues with processing NOLO orders, Our teams are actively working to identify the cause and restore any affected services. We will provide the next update by 00:47 AM EDT, or sooner if additional information becomes available.

4. investigating Sep 28, 2026, 04:34 AM UTC

   We are investigating a service issue affecting NOLO in Apac region. Customers may experience issues with processing NOLO orders. Our teams are actively working to identify the cause and restore any affected services. We will provide the next update by 01:30 AM EDT, or sooner if additional information becomes available.

5. monitoring Sep 28, 2026, 05:36 AM UTC

   A fix has been implemented and we are monitoring the results.

6. monitoring Sep 28, 2026, 05:37 AM UTC

   We have restored service for NOLO. Our teams are continuing to monitor performance to service stability. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.

7. monitoring Sep 28, 2026, 05:37 AM UTC

   We have restored service for NOLO. Our teams are continuing to monitor performance to service stability. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.

8. resolved Sep 28, 2026, 06:06 AM UTC

   Service has been restored, and the issue affecting NOLO services has been resolved. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.

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Started Sep 25, 2026, 10:28 AM UTC· resolved Sep 25, 2026, 07:41 PM UTC

1. investigating Sep 25, 2026, 10:28 AM UTC

   We are investigating a service issue affecting BSL TDM data processing. Customers may experience delay in receiving BSL TDM data. Our teams are actively working to identify the cause and restore any affected services. We will provide the next update by 07:30 AM EDT or sooner if additional information becomes available.

2. investigating Sep 25, 2026, 11:26 AM UTC

   We continue to investigate the issue affecting BSL TDM data processing. Our teams remain actively engaged and focused on restoring any affected service. We will provide the next update by 08:30 AM EDT or sooner if additional information becomes available.

3. investigating Sep 25, 2026, 12:23 PM UTC

   We continue to investigate the issue affecting BSL TDM Data processing. Our teams remain actively engaged and focused on restoring any affected service. We will provide the next update by 09:30 AM EDT, or sooner if additional information becomes available.

4. investigating Sep 25, 2026, 01:28 PM UTC

   We continue to investigate the issue affecting BSL TDM Data processing. Our teams remain actively engaged and focused on restoring any affected service. We will provide the next update by 10:30 AM EDT, or sooner if additional information becomes available.

5. investigating Sep 25, 2026, 02:29 PM UTC

   We continue to investigate the issue affecting BSL TDM data processing. Customers may experience delay in receiving BSL TDM data. Our teams remain actively engaged and focused on restoring any affected service. We will provide the next update by 11:30 EST, or sooner if additional information becomes available.

6. investigating Sep 25, 2026, 03:28 PM UTC

   We are investigating a service issue affecting BSL TDM data processing. Customers may experience delay in receiving BSL TDM data. Our teams are actively working to identify the cause and restore any affected services. We will provide the next update by 12:30 AM EDT or sooner if additional information becomes available.

7. investigating Sep 25, 2026, 03:54 PM UTC

   We are continuing to investigate this issue.

8. investigating Sep 25, 2026, 04:30 PM UTC

   We are investigating a service issue affecting BSL TDM data processing. Customers may experience delay in receiving BSL TDM data. Our teams are actively working to identify the cause and restore any affected services. We will provide the next update by 13:30 PM EDT or sooner if additional information becomes available.

9. investigating Sep 25, 2026, 05:35 PM UTC

   We are investigating a service issue affecting BSL TDM data processing. Customers may experience delay in receiving BSL TDM data. Our teams are actively working to identify the cause and restore any affected services. We will provide the next update by 15:30 PM EDT or sooner if additional information becomes available.

10. investigating Sep 25, 2026, 07:16 PM UTC

    We are investigating a service issue affecting BSL TDM data processing. Customers may experience delay in receiving BSL TDM data. Our teams are actively working to identify the cause and restore any affected services. We will provide the next when additional information becomes available.

11. resolved Sep 25, 2026, 07:41 PM UTC

    Service has been restored, and the issue affecting BSL TDM data processing has been resolved. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.

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Started Sep 22, 2026, 01:03 PM UTC· resolved Sep 22, 2026, 05:05 PM UTC

1. investigating Sep 22, 2026, 01:03 PM UTC

   We are investigating a service issue affecting Voyix Connect. Customers may experience transaction processing issues. Our teams are actively working to identify the cause and restore any affected services. We will provide the next update by [10:00 AM/EST], or sooner if additional information becomes available.

2. investigating Sep 22, 2026, 01:48 PM UTC

   We continue to investigate the issue affecting Voyix Connect. Our teams remain actively engaged and focused on restoring any affected service. We will provide the next update by 11:00 AM EST or sooner if additional information becomes available.

3. identified Sep 22, 2026, 03:13 PM UTC

   The issue has been Identified and NCRVOYIX support teams are currently addressing this issue. More information to follow as new developments becomes available.

4. identified Sep 22, 2026, 03:45 PM UTC

   We are continuing to work on a fix for this issue.

5. monitoring Sep 22, 2026, 03:48 PM UTC

   We have addressed the issue, and we are in monitoring status As more information becomes available, we will update here.

6. monitoring Sep 22, 2026, 03:49 PM UTC

   We have restored service and our teams are continuing to monitor performance to service stability. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.

7. resolved Sep 22, 2026, 05:05 PM UTC

   After monitoring, we have identified the issue is resolved.

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Started Sep 18, 2026, 12:35 PM UTC· resolved Sep 18, 2026, 01:02 PM UTC

1. investigating Sep 18, 2026, 12:35 PM UTC

   We are investigating a service issue affecting EDGE Data Sync process. Customers may experience view sales in Transaction Data Manager. Our teams are actively working to identify the cause and restore any affected services. We will provide the next update by 09:35 EDT, or sooner if additional information becomes available.

2. resolved Sep 18, 2026, 01:02 PM UTC

   Service has been restored, and the issue affecting EDGE Data Sync process has been resolved. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.

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Started Sep 16, 2026, 02:42 PM UTC· resolved Sep 16, 2026, 05:56 PM UTC

1. investigating Sep 16, 2026, 02:42 PM UTC

   We are investigating an issue involving a Third-Party Processor. We have not yet been able to confirm if components used by you are impacted. Our teams are investigating further.

2. investigating Sep 16, 2026, 03:16 PM UTC

   We are investigating a service issue affecting a Third-Party Processor. Customers may experience a delay in processing offline transactions. Our teams are actively working to identify the cause and restore any affected services. We will provide the next update by 12:15 ET, or sooner if additional information becomes available.

3. investigating Sep 16, 2026, 04:19 PM UTC

   We continue to investigate the issue affecting a Third-Party Processor. Our teams remain actively engaged and focused on restoring any affected service. We will provide the next update by 13:15 ET or sooner if additional information becomes available.

4. resolved Sep 16, 2026, 05:56 PM UTC

   Service has been restored, and the issue affecting a Third-Party Processor has been resolved. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.

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Started Sep 16, 2026, 02:14 PM UTC· resolved Sep 16, 2026, 02:49 PM UTC

1. identified Sep 16, 2026, 02:14 PM UTC

   We have identified the issue affecting Online Ordering and are actively working to resolve it and restore service. We will provide the next update by 11:15 ET, or sooner if additional information becomes available.

2. resolved Sep 16, 2026, 02:49 PM UTC

   Service has been restored, and the issue affecting Online Ordering has been resolved. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.

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Started Sep 16, 2026, 09:51 AM UTC· resolved Sep 16, 2026, 10:15 AM UTC

1. investigating Sep 16, 2026, 09:51 AM UTC

   We are investigating a service issue affecting NCR Voyix POS-EX /Central Configuration Manager. Customers may experience inability to access Central Configuration Manager. Our teams are actively working to identify the cause and restore any affected services. We will provide the next update by 06:50 AM EDT, or sooner if additional information becomes available.

2. resolved Sep 16, 2026, 10:15 AM UTC

   Service has been restored, and the issue affecting Central Configuration Manager has been resolved. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.

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Started Sep 16, 2026, 04:45 AM UTC· resolved Sep 16, 2026, 05:39 AM UTC

1. identified Sep 16, 2026, 04:45 AM UTC

   We have identified the issue affecting Manual Import service and are actively working to resolve it and restore service. Customers may continue to experience manual imports are unavailable while this work is underway. We will provide the next update within an hour, or sooner if additional information becomes available.

2. resolved Sep 16, 2026, 05:39 AM UTC

   Service has been restored, and the issue affecting manual import service has been resolved. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.

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Started Sep 14, 2026, 11:09 PM UTC· resolved Sep 14, 2026, 11:55 PM UTC

1. investigating Sep 14, 2026, 11:09 PM UTC

   We are investigating a service issue affecting Aloha Cloud. Customers may experience Printing degradation. Our teams are actively working to identify the cause and restore any affected services. We will provide the next update by 20:00 ET, or sooner if additional information becomes available.

2. resolved Sep 14, 2026, 11:55 PM UTC

   Service has been restored, and the issue affecting Aloha Cloud Printing has been resolved. We will continue to monitor. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.

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Started Sep 01, 2026, 03:17 PM UTC· resolved Sep 01, 2026, 06:14 PM UTC

1. investigating Sep 01, 2026, 03:17 PM UTC

   Investigating | ORDER - NAMER: Degraded Performance We are investigating a service issue affecting ORDER for the NAMER Region. Customers may experience sporadic ORDER Injection degradation. Our teams are actively working to identify the cause and restore any affected services. We will provide the next update when additional relevant information becomes is available.

2. investigating Sep 01, 2026, 03:46 PM UTC

   We continue to investigate the issue affecting ORDER, Catalog, SITE, and SHASTA Components in NAMER Our teams remain actively engaged and focused on restoring any affected service. We will provide the next update when relevant additional information becomes available.

3. monitoring Sep 01, 2026, 04:11 PM UTC

   STATUS: Resolved and Monitoring | Order, Site, Catalog, and Shasta Services are Operational, We will continue to monitor performance to ensure services remain stable.

4. resolved Sep 01, 2026, 06:14 PM UTC

   We have monitored all systems and environments and can confirm resolution. We are resolving this incident at this time. NCR Voyix

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Started Aug 28, 2026, 05:25 PM UTC· resolved Aug 28, 2026, 06:13 PM UTC

1. investigating Aug 28, 2026, 05:25 PM UTC

   We are investigating a potential issue involving Order, Order history, and Fulfillment Time. Our teams are working to determine if there is any impact to services. We will provide the next update by 1:45PM ET. NCR Voyix

2. investigating Aug 28, 2026, 05:42 PM UTC

   We continue to assess a potential issue involving Order, Order History, and Fulfillment Time. Customer impact has not been confirmed at this time, and our teams remain actively engaged in the investigation. We will provide the next update by 2:00PM ET. NCR Voyix

3. investigating Aug 28, 2026, 05:59 PM UTC

   We continue to assess a potential issue involving Order, Order History, and Fulfillment Time. Customer impact has not been confirmed at this time, and our teams remain actively engaged in the investigation. We will provide the next update by 2:15PM ET. NCR Voyix

4. resolved Aug 28, 2026, 06:13 PM UTC

   We investigated a potential issue involving Order, Order History, and Fulfillment Time. Our review found no customer impact, and no further action is required. NCR Voyix

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Started Aug 28, 2026, 05:00 PM UTC· resolved Aug 29, 2026, 12:41 AM UTC

1. investigating Aug 28, 2026, 05:00 PM UTC

   We are experiencing a temporary issue affecting the EDGE User Interface for some clients. This may impact the ability to see your dashboards at this time. We are taking immediate action to restore services. We will communicate with you as quickly as possible, and details will be shared as they become available. We understand the critical role our services play in your operations and appreciate your patience and understanding. NCR Voyix

2. identified Aug 28, 2026, 05:56 PM UTC

   We appreciate your patience. We have identified the cause of this incident and are taking the necessary steps to resolve the issue affecting EDGE User Interface. We will continue to communicate with you as quickly as possible, and details will be shared as they become available. We understand the critical role our services play in your operations and appreciate your patience and understanding. NCR Voyix

3. identified Aug 28, 2026, 08:27 PM UTC

   We appreciate your patience. We have identified the cause of this incident and working to restore the issue affecting EDGE User Interface. We will continue to communicate with you as quickly as possible, and details will be shared as they become available. We understand the critical role our services play in your operations and appreciate your patience and understanding.

4. resolved Aug 29, 2026, 12:41 AM UTC

   Thank you for your patience, services have been restored. We experienced a temporary issue affecting EDGE User Interface. Services are now fully restored. We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns.

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Started Aug 25, 2026, 06:35 AM UTC· resolved Aug 25, 2026, 10:31 AM UTC

1. investigating Aug 25, 2026, 06:35 AM UTC

   Dear Valued Clients, We are currently investigating potential issues affecting Configuration Center (CFC) services. Our monitoring systems have identified indicators of service degradation, and NCR Voyix teams are actively assessing the scope and impact to related services. We understand the importance of these services to your operations and appreciate your patience and understanding while our investigation remains ongoing. We're on this, The NCR Voyix Team

2. investigating Aug 25, 2026, 07:34 AM UTC

   Dear Valued Clients, We are continuing to investigate potential issues affecting Configuration Center (CFC) services. NCR Voyix teams remain actively engaged in assessing the scope and impact of the situation, while monitoring service performance and conducting further analysis to determine the underlying cause. We understand the importance of these services to your operations and appreciate your patience and understanding as our investigation remains ongoing. We're on this, The NCR Voyix Team

3. identified Aug 25, 2026, 08:38 AM UTC

   Dear Valued Clients, We have identified the root cause of the issue affecting Configuration Center (CFC) services and are actively implementing remediation measures to restore full-service functionality. We will continue to provide updates as progress is made and additional information becomes available. We understand the importance of these services to your operations and appreciate your patience and partnership as we work toward full resolution. We're on this, The NCR Voyix Team

4. monitoring Aug 25, 2026, 09:29 AM UTC

   Dear Valued Clients, We have implemented remediation measures to address the issue affecting Configuration Center (CFC) services and have restored service functionality. NCR Voyix teams are now conducting enhanced monitoring and validation activities to ensure continued system stability, performance, and operational integrity. We understand the importance of these services to your operations and appreciate your patience and partnership throughout this process. We're on this, The NCR Voyix Team

5. resolved Aug 25, 2026, 10:31 AM UTC

   Dear Valued Clients, We are pleased to confirm that the issue affecting Configuration Center (CFC) services has been fully resolved. Following the implementation of remediation measures, NCR Voyix teams conducted extensive monitoring and validation activities to verify system stability, performance, and operational integrity. These efforts have confirmed that services are functioning as expected, with no further issues observed. We understand the importance of these services to your operations and sincerely appreciate your patience, understanding, and partnership throughout this process. Thank you for your continued trust in NCR Voyix. The NCR Voyix Team

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Started Aug 24, 2026, 05:02 PM UTC· resolved Aug 24, 2026, 11:42 PM UTC

1. investigating Aug 24, 2026, 05:02 PM UTC

   Dear Valued Clients, We understand services have been disrupted and we are finding a solution to the issue. We are experiencing a temporary issue affecting the NCR Voyix Customer Portal We are taking immediate action to restore services. We will communicate with you as quickly as possible, and details will be shared as they become available. We understand the critical role our services play in your operations and appreciate your patience and understanding. Regards, The NCR Voyix Team

2. resolved Aug 24, 2026, 11:42 PM UTC

   This incident has been resolved.

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