Sales Reporting Service Degradation

Update timeline

1. investigating Jul 20, 2026, 06:55 PM UTC

   NCR Voyix is aware of an issue affecting sales reporting functionality for a subset of customers. Our support teams are actively engaged and are currently investigating the issue to identify the cause and restore normal service as quickly as possible. We understand the importance of timely and accurate reporting to your business operations, and customer satisfaction remains our top priority. NCR Voyix teams are working diligently to resolve this matter and will continue to provide updates as more information becomes available. We appreciate your patience and understanding while we work toward resolution. Further updates will be posted here as they become available.

2. monitoring Jul 20, 2026, 08:00 PM UTC

   NCR Voyix support teams have identified and addressed the issue impacting sales reporting functionality for a subset of customers. Services have been restored, and the environment is currently operating as expected. Customer satisfaction remains our highest priority. We understand the importance of reliable access to sales reporting and appreciate your patience while our teams worked to resolve this matter. As a precaution, NCR Voyix will continue to closely monitor system performance for a period of time to help ensure service stability and confirm that reporting functions continue to operate as designed. We thank our customers for their partnership and continued trust in NCR Voyix.

3. resolved Jul 20, 2026, 08:40 PM UTC

   This incident has been resolved.