Service Degradation Notice: ServiceNow Performance Issues

Update timeline

1. investigating Jul 16, 2026, 03:23 PM UTC

   We are currently investigating reports of degraded performance affecting the ServiceNow Integration. We are actively engaged in identifying the source of the performance degradation and working to restore normal responsiveness as quickly as possible. We understand the importance of timely access to ServiceNow and are closely monitoring the situation. We will provide additional updates as more information becomes available. Thank you for your patience and understanding as we work to resolve this issue. NCR Voyix

2. investigating Jul 16, 2026, 04:19 PM UTC

   NCR Voyix support teams are continuing to address the issue. Updates to follow upon significant progress or in one hour.

3. identified Jul 16, 2026, 05:09 PM UTC

   NCR Voyix is actively engaged with the ServiceNow vendor to investigate and address the performance degradation affecting the platform. Users may continue to experience intermittent slowness when accessing ServiceNow, including delays with page loads, ticket updates, and other system functions. Our teams are working closely with the vendor to identify the underlying cause and implement corrective actions to restore normal service performance as quickly as possible. We appreciate your patience and understanding as we continue to work toward resolution. Further updates will be provided as additional information becomes available or in an hour.

4. resolved Jul 16, 2026, 06:18 PM UTC

   This incident has been resolved.