Increased Latency with SCO Scanners (PickList)

Update timeline

1. investigating Jul 22, 2026, 07:42 PM UTC

   NCR Voyix is aware that a subset of customers may be experiencing increased latency when using Self-Checkout (SCO) scanners relating to Picklist. Our support teams are actively engaged in investigating the issue and working to identify the underlying cause as quickly as possible. We understand the importance of reliable store operations and the impact performance delays can have on both employees and customers. Rest assured that resolving this issue and restoring optimal scanner performance remains our highest priority. Our teams will continue to work diligently on troubleshooting efforts and will provide additional updates as significant progress is made. We appreciate your patience and partnership while we work toward a resolution.

2. monitoring Jul 22, 2026, 08:42 PM UTC

   NCR Voyix has observed improvements in performance and is currently in a monitoring posture while continuing to work closely with our third-party vendor. Our teams remain actively engaged in validating system stability and monitoring SCO scanner performance to ensure the issue has been effectively addressed. Customer satisfaction remains our top priority, and we will continue to closely monitor the environment for any signs of recurring latency. Additional updates will be provided should conditions change or as further information becomes available. Thank you for your patience and continued partnership.

3. resolved Jul 22, 2026, 10:38 PM UTC

   This incident has been resolved.