Retail Pocket Office Components Degraded

Update timeline

1. identified Jul 30, 2026, 04:58 PM UTC

   Dear Valued Clients, We are aware and have identified the cause where some clients may be unable to print labels or perform other functions within Pocket Office We are making the necessary changes to address the issue and will keep you informed. We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

2. identified Jul 30, 2026, 07:19 PM UTC

   Dear Valued Clients, NCR Voyix teams remain actively engaged in troubleshooting the Pocket Office issue affecting some clients' ability to print labels and perform certain functions. We have identified the underlying cause and are continuing to implement and validate corrective actions to ensure a complete and stable resolution. We understand the impact this issue may have on your day-to-day operations and are working with urgency to restore full functionality as quickly as possible while maintaining system stability. We sincerely appreciate your patience and understanding as our teams continue their efforts. We will provide additional updates as significant progress is made. We're on this, The NCR Voyix Team

3. monitoring Jul 30, 2026, 11:16 PM UTC

   Dear Valued Clients, NCR Voyix teams have identified the issue affecting Pocket Office functionality and have applied the appropriate hotfix to address the situation. We are currently in a monitoring posture to ensure the hotfix is performing as expected and that services remain stable. Customer satisfaction remains our top priority, and we appreciate your patience while our teams continue to validate full functionality. We will provide additional updates if there are any significant changes. We’re on this, The NCR Voyix Team

4. resolved Jul 31, 2026, 11:57 AM UTC

   Dear Valued Clients, After an extended monitoring period, NCR Voyix teams confirmed that all systems are operating as expected, with no additional issues identified. We understand the critical role our services play in your operations and sincerely appreciate your patience and understanding throughout this incident. Should any additional issues be encountered, please contact our Support Desk for assistance. Our teams remain available to provide support and address any concerns promptly. The NCR Voyix Team