NCR Voyix incident
Configuration Center degraded performance for APAC region
Resolved after 3 hours 55 minutes, affecting Configuration Center-APAC, on August 25, 2026.
Dear Valued Clients, We are pleased to confirm that the issue affecting Configuration Center (CFC) services has been fully resolved. Following the implementation of remediation measures, NCR Voyix teams conducted extensive monitoring and validation activities to verify system stability, performance, and operational integrity. These efforts have confirmed that services are functioning as expected, with no further issues observed. We understand the importance of these services to your operations and sincerely appreciate your patience, understanding, and partnership throughout this process. Thank you for your continued trust in NCR Voyix. The NCR Voyix Team
Affected components
Update timeline
- investigating Aug 25, 2026, 06:35 AM UTC
Dear Valued Clients, We are currently investigating potential issues affecting Configuration Center (CFC) services. Our monitoring systems have identified indicators of service degradation, and NCR Voyix teams are actively assessing the scope and impact to related services. We understand the importance of these services to your operations and appreciate your patience and understanding while our investigation remains ongoing. We're on this, The NCR Voyix Team
- investigating Aug 25, 2026, 07:34 AM UTC
Dear Valued Clients, We are continuing to investigate potential issues affecting Configuration Center (CFC) services. NCR Voyix teams remain actively engaged in assessing the scope and impact of the situation, while monitoring service performance and conducting further analysis to determine the underlying cause. We understand the importance of these services to your operations and appreciate your patience and understanding as our investigation remains ongoing. We're on this, The NCR Voyix Team
- identified Aug 25, 2026, 08:38 AM UTC
Dear Valued Clients, We have identified the root cause of the issue affecting Configuration Center (CFC) services and are actively implementing remediation measures to restore full-service functionality. We will continue to provide updates as progress is made and additional information becomes available. We understand the importance of these services to your operations and appreciate your patience and partnership as we work toward full resolution. We're on this, The NCR Voyix Team
- monitoring Aug 25, 2026, 09:29 AM UTC
Dear Valued Clients, We have implemented remediation measures to address the issue affecting Configuration Center (CFC) services and have restored service functionality. NCR Voyix teams are now conducting enhanced monitoring and validation activities to ensure continued system stability, performance, and operational integrity. We understand the importance of these services to your operations and appreciate your patience and partnership throughout this process. We're on this, The NCR Voyix Team
- resolved Aug 25, 2026, 10:31 AM UTC
Dear Valued Clients, We are pleased to confirm that the issue affecting Configuration Center (CFC) services has been fully resolved. Following the implementation of remediation measures, NCR Voyix teams conducted extensive monitoring and validation activities to verify system stability, performance, and operational integrity. These efforts have confirmed that services are functioning as expected, with no further issues observed. We understand the importance of these services to your operations and sincerely appreciate your patience, understanding, and partnership throughout this process. Thank you for your continued trust in NCR Voyix. The NCR Voyix Team
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