NCR Voyix incident

Online Ordering: Degraded Performance

Resolved after 53 minutes, affecting Online Ordering API-NAMER and Online Ordering API-EMEA and 1 more, on September 16, 2026.

resolved Sep 16, 2026, 05:39 AM UTC

Service has been restored, and the issue affecting manual import service has been resolved. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.

Started
Sep 16, 2026, 04:45 AM UTC
Resolved
Sep 16, 2026, 05:39 AM UTC
Duration
53m
Detected by Pingoru
Sep 16, 2026, 04:45 AM UTC

Affected components

Online Ordering API-NAMEROnline Ordering API-EMEAOnline Ordering API-APACOnline Ordering API-NAPAC

Update timeline

  1. identified Sep 16, 2026, 04:45 AM UTC

    We have identified the issue affecting Manual Import service and are actively working to resolve it and restore service. Customers may continue to experience manual imports are unavailable while this work is underway. We will provide the next update within an hour, or sooner if additional information becomes available.

  2. resolved Sep 16, 2026, 05:39 AM UTC

    Service has been restored, and the issue affecting manual import service has been resolved. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.

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