NCR Voyix incident
Third Party Processor Offline Transaction Processing- Degraded Performance
Resolved after 3 hours 13 minutes, affecting Third Party Processors-NAMER, on September 16, 2026.
Service has been restored, and the issue affecting a Third-Party Processor has been resolved. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.
Affected components
Update timeline
- investigating Sep 16, 2026, 02:42 PM UTC
We are investigating an issue involving a Third-Party Processor. We have not yet been able to confirm if components used by you are impacted. Our teams are investigating further.
- investigating Sep 16, 2026, 03:16 PM UTC
We are investigating a service issue affecting a Third-Party Processor. Customers may experience a delay in processing offline transactions. Our teams are actively working to identify the cause and restore any affected services. We will provide the next update by 12:15 ET, or sooner if additional information becomes available.
- investigating Sep 16, 2026, 04:19 PM UTC
We continue to investigate the issue affecting a Third-Party Processor. Our teams remain actively engaged and focused on restoring any affected service. We will provide the next update by 13:15 ET or sooner if additional information becomes available.
- resolved Sep 16, 2026, 05:56 PM UTC
Service has been restored, and the issue affecting a Third-Party Processor has been resolved. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.
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