Resolved after 4 hours 1 minute, affecting Online Transaction Processing - Retail-NAMER and Voyix Connect Gateway - Restaurant-NAMER, on September 22, 2026.
We have restored service and our teams are continuing to monitor performance to service stability. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.
Affected components
Update timeline
- investigating Sep 22, 2026, 01:03 PM UTC
We are investigating a service issue affecting Voyix Connect. Customers may experience transaction processing issues. Our teams are actively working to identify the cause and restore any affected services. We will provide the next update by [10:00 AM/EST], or sooner if additional information becomes available.
- investigating Sep 22, 2026, 01:48 PM UTC
We continue to investigate the issue affecting Voyix Connect. Our teams remain actively engaged and focused on restoring any affected service. We will provide the next update by 11:00 AM EST or sooner if additional information becomes available.
- identified Sep 22, 2026, 03:13 PM UTC
The issue has been Identified and NCRVOYIX support teams are currently addressing this issue. More information to follow as new developments becomes available.
- identified Sep 22, 2026, 03:45 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 22, 2026, 03:48 PM UTC
We have addressed the issue, and we are in monitoring status As more information becomes available, we will update here.
- monitoring Sep 22, 2026, 03:49 PM UTC
We have restored service and our teams are continuing to monitor performance to service stability. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.
- resolved Sep 22, 2026, 05:05 PM UTC
After monitoring, we have identified the issue is resolved.
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