NatWest Outage History

We are currently seeing intermittent high response times on consent journeys for AISP and PISP customers. We are currently investigating this issue with a third party vendor. This is impacting RBS and Ulster North brands. We apologise for the inconvenience this may cause.

We are investigating an issue with file payments on brands NWB, RBS, UBN (Retail customers only) We sincerely apologise for any inconvenience caused and appreciate your patience and understanding while the issue was being investigated and resolved.

Incident Alert - AISP Service Disruption We are currently experiencing an incident impacting our credit card APIs for NatWest and Royal Bank of Scotland. Our technical teams are actively investigating and working to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience while we restore normal service. Should you have any concerns or need support, get in touch via our API Service Desk. We’ll be on hand to help.

We are continuing to investigate this issue.

We’d like to inform you that there will be an outage to Open Banking services for customers of RBS, NatWest and Ulster Bank are intermittently unable to view their Credit Card information within Mobile Banking and Online Banking on 10th August from 09:00 BST. During this outage, customers of RBS, NatWest and Ulster Bank will be unable to use Services of Mobile Banking and Online Banking. Please accept our apologies for any inconvenience this may cause. We’ll be using the time to carry out essential maintenance on our systems that will ensure we continue to provide you and your customers with a reliable service.

We are continuing to investigate this issue.

Incident Alert - PISP Service Disruption We are currently experiencing an incident impacting our APIs for Royal Bank of Scotland. Our technical teams are actively investigating and working to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience while we restore normal service. Should you have any concerns or need support, get in touch via our API Service Desk. We’ll be on hand to help.

EventId.........:natwest-matls-openbanking-AISP-500-P3 EventDate.......:08/08/2026 03:51:18 Impact Start Date -

We are currently experiencing an incident impacting our APIs for NatWest, Royal Bank of Scotland, Ulster Bank (Northern Ireland). Our technical teams are actively investigating and working to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience while we restore normal service. Should you have any concerns or need support, get in touch via our API Service Desk. We’ll be on hand to help.

We are continuing to investigate this issue.

Our technical teams have successfully mitigated the issue, and services have been restored and are operating normally. We continue to monitor the environment closely and are progressing work towards a permanent resolution. We apologise for any inconvenience this incident may have caused and thank you for your patience and understanding. If you have any questions or require further assistance, please contact the API Service Desk, where our team will be happy to help.

EventId.........:natwest-matls-openbanking-AISP-500-P3 EventDate.......:18/07/2026 08:41:24 Impact Start Date -

Incident Alert - AISP Service Disruption We are currently experiencing an incident impacting our APIs for NatWest, Royal Bank of Scotland, Ulster Bank (Northern Ireland), NatWest International, and RBS International. Our technical teams are actively investigating and working to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience while we restore normal service. Should you have any concerns or need support, get in touch via our API Service Desk. We’ll be on hand to help.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We’re currently experiencing an intermittent issue affecting for token endpoints for the following brands: NatWest, Royal Bank of Scotland, Ulster Bank (Northern IrelandI), NatWest International and RBS International. Our technical teams are actively investigating and working to resolve this as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we restore normal service.

We’re currently experiencing an issue affecting AIS APIs for credit card customers of NatWest, Royal Bank of Scotland and Ulster Bank (Northern IrelandI) brand in terms of increased response time. Our technical teams are actively investigating and working to resolve this as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we restore normal service. If you have any concerns or need support, get in touch with us via our API Service Desk. We’ll be on hand to help.

The issue has been escalated to the vendor, and their team is actively investigating it as a priority.

EventId.........:TokenFailure EventDate.......:21/06/2026 04:12:09 Impact Start Date -

We’d like to inform you that there will be an outage to Open Banking services for customers of Royal Bank of Scotland International (RBSI) on 9th August from 07:00 to 17:00 BST. During this outage, customers of RBSI will be unable to use Account Information Services or Payment Initiation Services. Please accept our apologies for any inconvenience this may cause. We’ll be using the time to carry out essential maintenance on our systems that will ensure we continue to provide you and your customers with a reliable service. Should you have any concerns regarding this outage, get in touch with us via our API Service Desk by logging in to the Bank of APIs website and raising a service desk ticket. We’ll be on hand to provide support.

EventId.........:APIMetrics Production EventDate.......:17/01/2026 07:41:37 Impact Start Date -

We’re currently experiencing an issue affecting AISP/PISP API services for the following brands: NatWest, Royal Bank of Scotland, Ulster Bank (Northern IrelandI), NatWest International, and RBS International. Our technical teams are actively investigating and working to resolve this as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we restore normal service. If you have any concerns or need support, get in touch with us via our API Service Desk. We’ll be on hand to help.

We are continuing to investigate this issue.

Incident Alert - AISP and PISP Consent Journey Service Disruption for Royal Bank of Scotland. We are currently experiencing an incident impacting our AIS and PIS consent journey for Royal Bank of Scotland. Our technical teams are actively investigating and working to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience while we restore normal service. Should you have any concerns or need support, get in touch via our API Service Desk. We’ll be on hand to help.

Incident Alert - AISP/PISP Service Disruption We are currently experiencing an incident impacting our AISP and PISP APIs for NatWest, Royal Bank of Scotland, Ulster Bank (Northern Ireland), Ulster Bank (Republic of Ireland), NatWest International Our technical teams are actively investigating and working to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience while we restore normal service. Should you have any concerns or need support, get in touch via our API Service Desk. We’ll be on hand to help.