Moveworks had 49 outages in the last 2 years totaling 4192h 16m of downtime — averaging 2 incidents per month.
There were 49 Moveworks outages since June 9, 2025 totaling 4192h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.
On June 10, 2026, between 5:15 PM and 6:24 PM PST, users in the US region experienced a loss of Enterprise Search within the AI Assistant. Our team identified and resolved the issue within the same hour. We apologize for the impact to your experience.
We are currently investigating an issue that is preventing users from accessing the My Moveworks Portal. Our team is actively working to identify the root cause and restore full functionality as quickly as possible. We apologize for the inconvenience and will provide updates as our investigation progresses.
We have identified the issue and are currently working on deploying a fix. We will provide another update once the fix has been applied.
We have successfully applied a fix and confirmed that the My Moveworks Portal is loading as expected. We will continue to monitor to ensure full stability is maintained. Thank you for your patience.
This incident has been resolved as of 6:30 AM PST. We apologize for any inconvenience this may have caused.
We are currently investigating an issue where the assistant is not serving answers from knowledge articles. We will provide updates as the investigation progresses.
We are seeing some improvement, but failures are still occurring. We are actively working on a fix and will continue to provide updates.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The line breaks and bolding of the words were not being respected in the messages the Assistant was sending out, mainly the Employee Comms, Agent Studio messages.
We have identified an issue where the **View Permission** feature in Setup is currently returning an error instead of the expected results. Our team is actively working on a fix and will keep you updated on the progress. We apologise for the inconvenience caused and appreciate your patience in the meantime.
We are pleased to inform you that the issue with the View Permission feature in Setup has been resolved. The feature is now returning the expected results. We apologize for the inconvenience caused and thank you for your patience.
We are currently investigating an issue affecting User Identity Ingestion. Impacted customers may experience failures in user identity sync, which could affect AI Assistant access to new users dependent on up to date user data. Our engineering team has been engaged and is actively working toward a resolution. We will provide updates as more information becomes available.
We are continuing to investigate the issue affecting User Identity Ingestion. Our engineering team has identified that the failure occurs during the identity validation step when processing geocode information of users. Work is actively ongoing to resolve this. We will provide another update as soon as more information is available.
This incident has been resolved. User Identity Ingestion is now functioning as expected and user identity sync has been restored for all affected customers. We apologize for any inconvenience this may have caused.
We have identified an issue where Live Agent Chat is not functioning for some users. Affected users are unable to be handed off to a live agent and may encounter an error when attempting to do so. We apologize for the inconvenience and are actively working to resolve this. Updates will be provided as they become available.
This incident has been resolved as of 1:45 PM PST. Live Agent Chat has been restored and is functioning as expected. We appreciate your patience and apologize for any inconvenience caused.
We are actively investigating an issue where some users are not seeing the Moveworks Embedded AI Assistant loading on their employee service portals or intranet sites. We appreciate your patience and will provide updates as our investigation progresses.
We have identified the issue and are currently pushing a fix. We will monitor closely and provide a further update once confirmed resolved. We appreciate your patience.
We are pleased to confirm that the issue causing the Moveworks AI Assistant to not load on web pages has been fully resolved. We appreciate your patience and apologize for any inconvenience this may have caused.
We have identified an issue where users are currently unable to chat with the AI Assistant on Microsoft Teams. Our team is actively investigating the root cause and working to resolve this as quickly as possible. We appreciate your patience and will share updates as soon as more information becomes available.
We currently suspect this may be related to a Microsoft Teams issue and are actively working with Microsoft to help drive resolution. We appreciate your patience and will share updates as soon as more information becomes available
Microsoft has now published a Service Health Advisory (TM1260604) related to this issue. We are continuing to monitor updates from Microsoft and will share further information as it becomes available. Please follow the Microsoft Service Health Advisory (TM1260604) for the latest updates and progress on resolution via the Microsoft 365 Service Health dashboard. We appreciate your patience and will share updates as soon as more information becomes available
Microsoft has shared that their monitoring has detected an increase in failures when users attempt to interact with bots. They are currently analyzing these failures to better understand the issue and determine next steps toward identifying the root cause. We appreciate your continued patience as Microsoft investigates and works toward resolution.
Microsoft continues to actively work on this issue. Please follow the Service Health Advisory (TM1260604) for the most up to date information and progress toward resolution.
Microsoft’s initial findings indicate that a portion of the infrastructure supporting bots in Microsoft Teams is operating in a degraded state. They are attempting to restart affected components and redirect traffic to healthy infrastructure to help mitigate the issue.
Based on our recent testing, the AI Assistant on Microsoft Teams is now functioning as expected. We will continue to closely monitor the situation and provide further updates if needed. We appreciate your continued patience as the situation stabilizes.
This incident has been resolved.
We have identified an issue where the AI Assistant in the Microsoft Teams App Store is not responding to users. Our team is actively investigating and working to resolve this as quickly as possible. We appreciate your patience and will share updates as soon as more information becomes available
We have identified the root cause of the issue and are currently in the process of deploying a fix. Our team is actively pushing the necessary changes to restore full functionality for affected users. We will provide another update once the deployment is complete. Thank you for your continued patience.
A fix has been implemented and we are monitoring the results.
We’re pleased to confirm that the issue has been resolved. Thank you for your patience and continued support.
We identified and resolved an issue where some users experienced failed or missing responses while interacting with the Moveworks AI Assistant. During this time, the assistant may have been temporarily unresponsive or slower than expected. Our team quickly investigated the issue and implemented mitigations to restore normal service. We sincerely apologize for the inconvenience and appreciate your patience. Duration: 11:19 PM – 11:36 PM PST
We’re aware that some users may be experiencing difficulties accessing the AI Assistant in Gov Cloud. Our engineering team is actively investigating the issue and working on a resolution. We’ll provide updates as more information becomes available and appreciate your patience while we work to restore full service.
This incident has been resolved
We are currently investigating an issue affecting some users who are unable to chat with the Moveworks AI Assistant in Microsoft Teams, although the bot remains reachable in other platforms. Customers are still receiving employee communications and notifications from the bot. We are actively working on a resolution and we will keep you posted with updates as we learn more. We sincerely apologize for the inconvenience caused.
We have received acknowledgment of the issue from Microsoft and are actively collaborating with them to resolve it. We will share further updates as we have more information.
A fix has been implemented by Microsoft for the issue, we are continuing to monitor the results.
This incident has been resolved. The Service Health Advisory that you can look up in your M365 Admin center Service Health section is TM1230990.
We noticed an issue where some users were experiencing delays in the response and few users did not get any response from the Assistant at all. We have put in a fix for the same and are monitoring the results.
At this time, we are still noticing some intermittent slowness, and our team continues to work on fully resolving the issue. We will provide further updates as soon as possible.
We appreciate your patience as our engineering team remains fully engaged and focused on restoring consistent performance. We will continue to monitor the situation closely and provide another update as more information becomes available. Thank you for your ongoing patience.
We have applied some fixes and are seeing improvements in the performance. We will continue to monitor the situation closely and provide another update as more information becomes available. We appreciate your patience and thank you for your ongoing support.
This incident has been resolved as of 6:12 AM PST. We appreciate your patience.
We are currently investigating an issue where some users may be experiencing delays in notifications through the AI Assistant. This may impact ticketing, triage, employee comms, and other notifications. Our team is actively working to identify the root cause and restore full functionality as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience. We will provide updates as more information becomes available. Thank you for your understanding.
A fix has been implemented and we are monitoring the results.
This incident has been resolved. Thanks again for you patience and understanding.
We have identified an issue preventing users from signing in to the My Moveworks portal. This appears to be affecting customers who use Ping Identity for authentication. We sincerely apologize for the inconvenience and are actively working to resolve the issue. We will provide updates as more information becomes available.
We are now also observing that this issue is impacting customers using non Ping Identity SSO providers as well. Our engineering teams are continuing to investigate and remediate the root cause.
A fix has been implemented and we are monitoring the results.
The issue has been fully resolved, and users should now be able to sign in to the My Moveworks portal using SSO normally. If you continue to experience problems, please contact support.
We saw an issue around FAQ's not being served for users, we identified this issue and it stands fixed now.
We have identified an issue that is impacting some customers during ticket creation: although tickets are being created successfully, the process is failing when we attempt to fetch the ticket, resulting in the error “Unsupported Ticket type for reference ID …” and preventing the submission from completing. We apologize for the inconvenience this is causing, and our team is actively working on a fix to restore normal ticketing functionality as quickly as possible. Impacted Regions: US, EU, CA, AU
Our engineering team has deployed a hot fix to resolve the issue affecting ticket submissions. The incident should now be resolved. We appreciate your patience and apologize for the inconvenience.
Compound Actions which have Notify Action in them are failing, we have identified the root cause and have fixed the issue.
We are investigating an issue preventing the Roles and Permissions section from loading correctly. Currently, administrative users are unable to view or modify user access settings. Our engineering team is actively looking into the root cause. Impacted Regions: US, EU, CA, AU
The issue affecting the Roles and Permissions section has been resolved. The service is now fully operational and functioning as expected.
This incident has been resolved.
We have identified an issue affecting Live Agent Message Brokering functionality following the ServiceNow Zurich upgrade. Users can initiate chats, and agents can respond, but user replies are not being received by agents. The issue currently impacts customers who have upgraded to Zurich. Our team is working with ServiceNow to identify the root cause and implement a fix. Updates will be shared as they become available. Impacted Regions: All
The ServiceNow team has identified the root cause of the issue affecting live chat functionality. They are actively working on a fix and will provide more details as soon as they become available.
ServiceNow has resolved the issue. A hotfix (ZP2 HF2) has been released. If you are impacted, please submit your entitlements using the link below to request access to the hotfix: https://support.servicenow.com/nav_to.do?uri=%2Fcom.glideapp.servicecatalog_cat_item_view.do%3Fsysparm_id%3De9c285831ba414101c8633f2cd4bcbfe
We have received confirmation that the same fix has been rolled into Zurich Patch 4(ZP4) which is scheduled to go live on December 5. Once ZP4 becomes available, feel free to upgrade to get the issue resolved.
We have noticed that this issue is also impacting the instances which are on Yokohama Patch 9, the fix for the same has been released in the Patch 10. Please refer to the below KB article from ServiceNow for more information. https://support.servicenow.com/nav_to.do?uri=%2Fkb%3Fid%3Dkb_article_view%26sysparm_article%3DKB2683059
This incident has been resolved.
We are currently investigating an issue where the AI Assistant within Microsoft Teams is not responding to users. Our engineering team is actively working to identify and resolve the root cause. We apologize for the inconvenience and appreciate your patience as we restore full service.
we’re now seeing improvements and confirm that the AI Assistant in Microsoft Teams is responding to users again. Our team continues to monitor the situation to ensure full stability and will provide further updates if necessary. Thank you for your patience.
We’re pleased to inform you that the issue affecting interactions with AI Assistant in Microsoft Teams has now been resolved. According to Microsoft, the problem resulted from an unexpected spike in user traffic, which temporarily reduced availability of the service infrastructure. The advisory (reference TM1187642) is now marked as “Service Restored.” For further details or to track any future notices, feel free to follow the Microsoft service health advisory directly via the Microsoft 365 admin center. We apologize for any inconvenience this may have caused and thank you for your patience and understanding during this period.
We’ve identified an issue in our forms ingestion process. As a result, forms that are newly added or updated after 11/6 may not be appearing in the AI Assistant as expected. Our engineering team is actively working to resolve this issue. We will provide updates as soon as we have more information. We sincerely apologize for the inconvenience this may cause and thank you for your patience.
We are continuing to work on a fix for this issue.
This incident has been resolved. Thank you for your patience and we apologize for the inconvenience this may have caused.
We’re currently investigating an issue affecting our AI Assistants’ live agent message brokering feature. At this time, the issue appears to be isolated to live agent chats initiated through the Embedded AI Assistant. We’ll provide updates as soon as we have more information. Thank you for your patience.
The issue has been identified and a fix is being implemented.
A fix has been implemented: we rolled back the changes that caused the issue and the service is now returning to normal. We are actively monitoring to ensure stability. Thanks again for your patience.
This incident has been resolved.
We’re currently experiencing an issue that is affecting My Moveworks Portal access for some users. When attempting to reach {mycompany}.moveworks.com, you may be automatically redirected to {mycompany}.moveworks.com/assistant. What we’re doing: Our team is actively investigating and working to resolve this issue as quickly as possible. In the meantime: Please use the alternate URL to access the portal: {mycompany}.moveworks.com/manage We apologize for the inconvenience and appreciate your patience. We will provide an update as soon as we have more information.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.