Moveworks incident
Tool Studio Admins Unable to Edit Connectors or Script Actions
Moveworks experienced a minor incident on October 15, 2026 affecting Plugins Workspace and Connectors, lasting 3h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 15, 2026, 06:22 PM UTC
We have identified an issue affecting Tool Studio admins. Admins are seeing a “You do not have the role needed to perform this action” error when creating or updating connectors, and Script Actions in Agent Studio are failing to load, even though their permissions are configured correctly. Our engineering team is investigating the root cause and actively working on a fix. We don’t have a workaround yet, and we will share the next update as soon as we have more information. Impacted Regions: All
- identified Oct 15, 2026, 06:52 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 15, 2026, 07:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 15, 2026, 10:00 PM UTC
This incident has been resolved.