Moveworks incident

New Secret Generation for On-Prem Agents not working

Resolved after 2 hours 38 minutes, affecting On-Prem Agents, on November 4, 2026.

monitoring Nov 04, 2026, 08:02 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Nov 04, 2026, 06:29 AM UTC
Resolved
Nov 04, 2026, 09:07 AM UTC
Duration
2h 38m
Detected by Pingoru
Nov 04, 2026, 06:29 AM UTC

Affected components

On-Prem Agents

Update timeline

  1. investigating Nov 04, 2026, 06:29 AM UTC

    We are currently investigating an issue where New Secret Generation for the On-Prem Agents is failing. This does not affect existing Agents.

  2. identified Nov 04, 2026, 07:33 AM UTC

    The issue has been identified, and we are working on implementing the fix.

  3. monitoring Nov 04, 2026, 08:02 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 04, 2026, 09:07 AM UTC

    This incident has been resolved.

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