Moveworks incident

Agent Studio: Plugins page not loading for some roles

Minor Resolved View vendor source →

Moveworks experienced a minor incident on September 23, 2026 affecting Plugins Workspace, lasting 1h 35m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2026, 02:57 PM UTC
Resolved
Sep 23, 2026, 04:33 PM UTC
Duration
1h 35m
Detected by Pingoru
Sep 23, 2026, 02:57 PM UTC

Affected components

Plugins Workspace

Update timeline

  1. identified Sep 23, 2026, 02:57 PM UTC

    We're aware of an issue where some users can't load the Agent Studio plugins page. They see the message "You do not have the role needed to perform this action." The issue affects users without Super Admin access in some orgs. We've identified the cause, and a fix is being deployed now. We'll share an update once it's resolved. Thanks for your patience.

  2. monitoring Sep 23, 2026, 04:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 23, 2026, 04:33 PM UTC

    This incident has been resolved.