Moveworks incident

Jira ITSM – Intermittent Update and Resolution Failures

Minor Resolved View vendor source →

Moveworks experienced a minor incident on June 18, 2026 affecting Concierge, lasting 7h 33m. The incident has been resolved; the full update timeline is below.

Started
Jun 18, 2026, 12:57 PM UTC
Resolved
Jun 18, 2026, 08:31 PM UTC
Duration
7h 33m
Detected by Pingoru
Jun 18, 2026, 12:57 PM UTC

Affected components

Concierge

Update timeline

  1. identified Jun 18, 2026, 12:57 PM UTC

    We're aware of an issue affecting Jira ITSM customers where tickets are not being automatically updated or resolved via the assistant. This is occurring intermittently during the ticket finalization step. Our team has identified the root cause and is deploying a hotfix. We appreciate your patience and will provide a follow-up update once this has been fully resolved.

  2. identified Jun 18, 2026, 12:58 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jun 18, 2026, 03:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 18, 2026, 08:31 PM UTC

    This incident has been resolved.