Moveworks incident

Jira ITSM – Intermittent Update and Resolution Failures

Minor Ongoing View vendor source →

Moveworks is currently experiencing a minor incident affecting Concierge, which began 1h ago. The vendor's full update timeline is below.

Started
Jun 18, 2026, 12:57 PM UTC
Resolved
Ongoing
Duration
● 1h 11m
Detected by Pingoru
Jun 18, 2026, 12:57 PM UTC

Affected components

Concierge

Update timeline

  1. identified Jun 18, 2026, 12:57 PM UTC

    We're aware of an issue affecting Jira ITSM customers where tickets are not being automatically updated or resolved via the assistant. This is occurring intermittently during the ticket finalization step. Our team has identified the root cause and is deploying a hotfix. We appreciate your patience and will provide a follow-up update once this has been fully resolved.

  2. identified Jun 18, 2026, 12:58 PM UTC

    We are continuing to work on a fix for this issue.