Moveworks incident

Custom AI Assistant Logo Reverting to Moveworks Default (Microsoft Teams)

Minor Ongoing View vendor source →

Moveworks is currently experiencing a minor incident affecting Microsoft Teams, which began 18h ago. The vendor's full update timeline is below.

Started
Aug 19, 2026, 02:21 PM UTC
Resolved
Ongoing
Duration
● 17h 47m
Detected by Pingoru
Aug 19, 2026, 02:21 PM UTC

Affected components

Microsoft Teams

Update timeline

  1. identified Aug 19, 2026, 02:21 PM UTC

    We're investigating an active issue where end users in Microsoft Teams are seeing the default Moveworks logo instead of their organization's custom bot logo, despite a custom icon being set in the app manifest. This appears to affect the bots published via the Teams App Store (store auth) rather than a single tenant. Logging out/back in or clearing the Teams cache resolves it for some users. Our engineering team is actively investigating and we will share more details as they become available.

  2. identified Aug 20, 2026, 12:10 AM UTC

    We have escalated this issue to Microsoft and are actively working with their team to address the issue. We will provide more details when they are available.