Moveworks incident
Intermittent Error Responses in the Moveworks Assistant on EmployeeWorks Web App
Moveworks experienced a minor incident on September 28, 2026 affecting Moveworks AI Assistant and EmployeeWorks Web App, lasting 4h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 28, 2026, 08:33 PM UTC
We are investigating an issue affecting a small number of users of the Moveworks Assistant on the EmployeeWorks web app. Impacted users may receive the message "Looks like I am having some trouble responding to you now..." in response to their requests. The large majority of conversations are unaffected. Our engineering team has identified the component involved and is actively working on a fix. We will share another update as soon as remediation is underway or when we have more information. We apologize for the inconvenience and appreciate your patience.
- identified Sep 28, 2026, 08:38 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 28, 2026, 10:06 PM UTC
Our engineering team has identified a likely cause of the intermittent error responses affecting a small number of users of the Moveworks Assistant on the EmployeeWorks web app. We applied a configuration change and we have not observed the error since then. We are continuing to monitor the results through the end of the day to confirm the issue is fully resolved. We will share another update once we have confirmed the fix or if we have more information.
- resolved Sep 29, 2026, 01:23 AM UTC
This incident has been resolved.