Moveworks incident

Duplicate Employee Communications Messages on Microsoft Teams

Minor Resolved View vendor source →

Moveworks experienced a minor incident on October 1, 2026 affecting Employee Communications, lasting 2h 47m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2026, 06:17 PM UTC
Resolved
Oct 01, 2026, 09:05 PM UTC
Duration
2h 47m
Detected by Pingoru
Oct 01, 2026, 06:17 PM UTC

Affected components

Employee Communications

Update timeline

  1. identified Oct 01, 2026, 06:17 PM UTC

    We have identified an issue where some users are noticing duplication of Employee Communications campaign messages on Microsoft Teams. Messages continued to be delivered multiple times even after campaigns were cancelled, resulting in a degraded user experience. We sincerely apologize for the inconvenience.

  2. monitoring Oct 01, 2026, 07:38 PM UTC

    We learned that some users also experienced intermittent delays and "thinking" messages in the Moveworks Assistant on Microsoft Teams due to the same underlying issue. We have now applied a mitigation and are actively monitoring the results. Thank you for your patience.

  3. resolved Oct 01, 2026, 09:05 PM UTC

    This incident has been resolved as of 12:10 PM PST.