Moveworks experienced a minor incident on August 20, 2026 affecting Moveworks AI Assistant, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 20, 2026, 02:55 PM UTC
We are seeing intermittent failures on outbound calls to Microsoft Teams, which may result in the Assistant not responding in Teams. There is currently an elevated volume of reported Microsoft Teams issues, and we are actively investigating whether this is the cause. Impact: Assistant messages in Microsoft Teams may intermittently fail to deliver, and users may not receive a reply. Impacted regions: All We will keep you posted with further updates.
- monitoring Aug 20, 2026, 02:58 PM UTC
Error rates on outbound calls to Microsoft Teams are declining and the Assistant is responding normally for most requests. We are continuing to monitor to confirm full recovery.
- resolved Aug 21, 2026, 05:20 PM UTC
The intermittent unresponsiveness of the AI Assistant in Microsoft Teams has been resolved. Responses have returned to normal, and we have confirmed stability through continued monitoring. No further action is required from customers.