Moveworks incident

Moveworks Assistant in Microsoft Teams Not Responding

Critical Resolved View vendor source →

Moveworks experienced a critical incident on October 1, 2026 affecting Microsoft Teams, lasting 1h 48m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2026, 03:20 PM UTC
Resolved
Oct 01, 2026, 05:09 PM UTC
Duration
1h 48m
Detected by Pingoru
Oct 01, 2026, 03:20 PM UTC

Affected components

Microsoft Teams

Update timeline

  1. investigating Oct 01, 2026, 03:20 PM UTC

    We're investigating an issue affecting the Moveworks Assistant in Microsoft Teams. Users report the bot entering a "thinking" state with no response. In some cases, users are not receiving responses as expected. We are actively working on resolving this issue and will provide updates shortly. We apologize for the inconvenience caused.

  2. investigating Oct 01, 2026, 03:56 PM UTC

    We are continuing to investigate and identify a mitigation. We sincerely apologize for the ongoing disruption.

  3. monitoring Oct 01, 2026, 04:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 01, 2026, 05:09 PM UTC

    This incident has been resolved.