Moveworks Outage History

We’re currently rolling out a fix for the issue, thank you for your patience while we restore the functionality.

The root cause has been identified, and we are actively deploying a fix. We’ll share updates as soon as the resolution is confirmed.

We are continuing to work on a fix for this issue.

We have identified an issue where users are encountering an error message: "Oops, there is something wrong. Please try again later." This problem occurs when attempting to load User Insights, Plugin Insights, and Raw Interactions under the Analytics section in My Moveworks Portal. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue. Our team is actively investigating the root cause and is committed to restoring full service as quickly as possible. Impacted Regions : All Regions

We are currently experiencing an issue with the JIRA integration, where users may encounter failures or not receive confirmations or notifications related to ticketing actions. Our team is actively working to resolve this problem and restore full functionality as quickly as possible. We apologize for any inconvenience and greatly appreciate your patience and understanding during this time. Impacted Regions: All

We are actively working on a solution for this issue. Thank you for your patience.

Our engineering team is continuing to work on a fix for the issues. We will post another update as soon as more information is available. We appreciate your continued patience.

We've identified an issue where some users are unable to access ServiceNow Knowledge articles or Forms through the Moveworks AI Assistant. We're sorry for the inconvenience and are working to fix it. Thank you for your patience!

We have identified an issue affecting some customers who are unable to log into the My Moveworks portal. This issue specifically impacts customers using SAML SSO configuration. We apologize for any inconvenience this may cause and are actively working on a solution. We will keep you updated on our progress. Thank you for your patience and understanding. Impacted Regions: US,CA,EU,AU

We are actively working with Microsoft to resolve this issue. We appreciate your patience. Affected Regions: US, CA , EU

We have identified an issue where File and Knowledge Base Article deletions are not functioning as expected. Our team is actively working to resolve this issue. We appreciate your patience and apologize for any inconvenience this may cause. Thank you for your understanding. Impacted Regions: All

We have initiated a fix to resolve the issue with File and KB Article deletions. We will provide further updates as they become available. Thank you for your patience.

We are currently addressing an issue where the deletion of Knowledge Base articles is not taking effect as intended. As a result, customers may observe duplicated and outdated article entries in the Moveworks Setup or AI assistant. Our team is actively working on a fix for this issue. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this.

Our team is actively working to resolve the issue, and we appreciate your understanding as we work towards a solution. We will provide another update as soon as we have more information

We have identified an issue in MW Setup and Agent Studio where error handling is broken. As a result, invalid configuration changes lead to failures without displaying valid error messages. Additionally, certain configuration screens are presenting the error message: "Cannot destructure property 'viewUpdateActionResponse' of '(intermediate value)' as it is undefined." when viewed.

We are currently experiencing a UI issue in the Select Audience section of Employee Comms. When using advanced filters, the interface may incorrectly appear as if your selections have not been applied. However, please note that the selections are retained on the backend. To proceed, kindly make your desired selections and click “Apply Condition” — the audience will be correctly selected despite the visual discrepancy. We have identified the root cause of this UI inconsistency and are actively working on a fix. Thank you for your patience and understanding.

We have identified an issue with the compound actions configuration page within Agent Studio which results in the "Sorry we cannot process your request this time" error upon page load. We are working to resolve this issue and restore the page functionality as soon as possible and appreciate your patience as we work through this issue.

We've identified an issue where Moveworks On-Prem agents aren't working as expected. We're actively investigating and will share more details as soon as we have more information. We appreciate your patience and understanding as we work to resolve this. Impacted Regions: US, CA, EU, AU

We are actively working on a fix and appreciate your continued patience and understanding as we resolve this issue.

We are continuing to work on a fix for this issue.

We have identified an issue affecting JIRA customers, where users may receive intermittent failure messages from the AI Assistant. These failures occur when the AI Assistant encounters a problem while attempting to fetch a ticket from JIRA. This issue could impact multiple features, including software access, concierge, channel resolver, and account access. Currently, the issue appears to be external, but our team is actively working to mitigate its impact from our end. We apologize for any inconvenience this may cause and appreciate your patience and understanding. We will keep you updated as we make progress.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented. Impacted Regions: US, EU, CA, AU

We have identified an issue where users are unable to access the Support Portal via My Moveworks. Our team is actively investigating the issue, and we sincerely apologize for any inconvenience this may cause. In the meantime, please feel free to send your queries to [email protected]. Thank you for your patience and understanding.