Laserfiche Outage History

Laserfiche is up right now

Pingoru has recorded 52 incidents for Laserfiche: 20 in the last 12 months and 13 in the last 90 days.

Source: status.laserfiche.com

52incidents recorded
20last 12 months
13last 90 days
3 hourstypical duration
Incidents per month
036AprMayJunJulAugSepOct5
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct2%
Pingoru began tracking Laserfiche in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202624 of 720 (1%)
May 202600 of 744 (0%)
June 202612 of 720 (0%)
July 202612 of 744 (0%)
August 202625 of 744 (1%)
September 2026510 of 720 (1%)
October 202658 of 509 (2%)

Incidents, newest first

Major October 15, 2026 [US] Users May Be Unable to Access Repositories 6m Repository Service, Web Client, Public Portal, Mobile and 1 more

Started Oct 15, 2026, 07:47 PM UTC· resolved Oct 15, 2026, 07:53 PM UTC

  1. investigating Oct 15, 2026, 07:47 PM UTC

    We are investigating an issue affecting US users who may be unable to access a subset of Laserfiche repositories. We will provide an update as more information becomes available.

  2. resolved Oct 15, 2026, 07:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 13, 2026 [CA] Users May Experience An Error When Using Laserfiche AI Services 1h 5m

Started Oct 13, 2026, 05:02 PM UTC· resolved Oct 13, 2026, 06:07 PM UTC

  1. investigating Oct 13, 2026, 05:02 PM UTC

    We are investigating an issue in which CA users may experience an error when using Laserfiche AI services. We will provide an update as more information becomes available.

  2. monitoring Oct 13, 2026, 05:17 PM UTC

    We have implemented a fix and are monitoring the system to ensure CA users no longer experience an error when using Laserfiche AI services.

  3. resolved Oct 13, 2026, 06:07 PM UTC

    The issue in which CA users experienced an error when using Laserfiche AI services has been resolved. We appreciate your patience while we worked to address the issue.

Read the full incident report →

Notice October 8, 2026 [US] Users May Experience Performance Degradation when Running Business Rules 1h 58m Process Automation

Started Oct 08, 2026, 02:13 PM UTC· resolved Oct 08, 2026, 04:11 PM UTC

  1. investigating Oct 08, 2026, 02:13 PM UTC

    We are investigating reports of performance degradation affecting US users when running business rules. We will provide an update as more information becomes available.

  2. monitoring Oct 08, 2026, 03:05 PM UTC

    We have implemented a fix and are monitoring the system to ensure performance has returned to normal for US users when running business rules.

  3. resolved Oct 08, 2026, 04:11 PM UTC

    The reported performance degradation affecting US users when running business rules has been resolved. We appreciate your patience while we worked to address the issue.

Read the full incident report →

Notice October 1, 2026 [US] Users May Experience Performance Degradation When Accessing Process Automation Applications 1h 37m Process Automation

Started Oct 01, 2026, 06:26 PM UTC· resolved Oct 01, 2026, 08:03 PM UTC

  1. monitoring Oct 01, 2026, 06:26 PM UTC

    We are monitoring the system to ensure performance has returned to normal for users when accessing Process Automation applications.

  2. resolved Oct 01, 2026, 08:03 PM UTC

    The reported performance degradation affecting users when accessing Process Automation applications has been resolved. We appreciate your patience while we worked to address the issue.

Read the full incident report →

Minor September 21, 2026 Process automation slowness 1h 50m Process Automation

Started Sep 21, 2026, 09:09 PM UTC· resolved Sep 21, 2026, 10:59 PM UTC

  1. investigating Sep 21, 2026, 09:09 PM UTC

    Users may encounter slowness when running workflows that interact with Laserfiche repositories.

  2. monitoring Sep 21, 2026, 10:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 21, 2026, 10:59 PM UTC

    The issue has been resolved.

Read the full incident report →

Major September 18, 2026 AI-Assisted Form Fill is not functional 1h 33m Forms, Forms, Forms

Started Sep 18, 2026, 03:31 PM UTC· resolved Sep 18, 2026, 05:05 PM UTC

  1. investigating Sep 18, 2026, 03:31 PM UTC

    We are investigating an issue that is causing the AI-Assisted Form Fill feature to not work.

  2. identified Sep 18, 2026, 04:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 18, 2026, 05:05 PM UTC

    A fix has been deployed and the feature should work as designed.

Read the full incident report →

Major September 4, 2026 [US] - Some customers may see an HTTP 403 error when browsing the repository using Public Portal 2h 13m Public Portal

Started Sep 04, 2026, 02:15 PM UTC· resolved Sep 04, 2026, 04:29 PM UTC

  1. investigating Sep 04, 2026, 02:15 PM UTC

    We are investigating an issue where some users may encounter an HTTP 403 error when going to Public Portal to view the repository.

  2. monitoring Sep 04, 2026, 03:08 PM UTC

    A mitigation step has been performed and we are monitoring the results.

  3. resolved Sep 04, 2026, 04:29 PM UTC

    The issue has been resolved.

Read the full incident report →

Minor September 2, 2026 Slow Performance for Some Repositories 1h 2m Repository Service

Started Sep 02, 2026, 10:23 PM UTC· resolved Sep 02, 2026, 11:25 PM UTC

  1. investigating Sep 02, 2026, 10:23 PM UTC

    We are investigating an issue that may cause some repositories to have slow performance or be inaccessible.

  2. investigating Sep 02, 2026, 10:24 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 02, 2026, 10:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 02, 2026, 11:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 21, 2026 [US] - Users may experience slower performance in Workflow processing 1h 9m Process Automation

Started Aug 21, 2026, 04:53 PM UTC· resolved Aug 21, 2026, 06:02 PM UTC

  1. investigating Aug 21, 2026, 04:53 PM UTC

    We are currently investigating a performance issue that may cause Workflow activities to take longer than normal to complete.

  2. resolved Aug 21, 2026, 06:02 PM UTC

    The issue has been addressed.

Read the full incident report →

Minor August 5, 2026 [US] - Users may experience intermittent performance issues navigating Laserfiche Cloud Process Automation sites 4h 10m Process Automation

Started Aug 05, 2026, 03:59 PM UTC· resolved Aug 05, 2026, 08:10 PM UTC

  1. investigating Aug 05, 2026, 03:59 PM UTC

    The issue is being investigated.

  2. monitoring Aug 05, 2026, 06:36 PM UTC

    The performance has stabilized and we will continue monitoring the system.

  3. resolved Aug 05, 2026, 08:10 PM UTC

    The issue has been resolved.

Read the full incident report →

Major July 27, 2026 Forms Lookups and Workflow Outage 2h 12m Forms, Forms, Forms, Process Automation and 2 more

Started Jul 27, 2026, 01:31 AM UTC· resolved Jul 27, 2026, 03:44 AM UTC

  1. investigating Jul 27, 2026, 01:31 AM UTC

    We are investigating an issue which causes Forms to be unavailable.

  2. investigating Jul 27, 2026, 01:32 AM UTC

    We are continuing to investigate this issue.

  3. identified Jul 27, 2026, 02:38 AM UTC

    The issue has been identified and a fix is being implemented.

  4. investigating Jul 27, 2026, 02:39 AM UTC

    We are continuing to investigate this issue.

  5. monitoring Jul 27, 2026, 02:45 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jul 27, 2026, 03:44 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 12, 2026 [US] - Some customers may experience degraded performance when browsing their repository 2h 24m Repository Service, Web Client

Started Jun 12, 2026, 08:36 PM UTC· resolved Jun 12, 2026, 11:00 PM UTC

  1. investigating Jun 12, 2026, 08:36 PM UTC

    We are investigating performance degradation that has been reported for some US customers when accessing their repository.

  2. investigating Jun 12, 2026, 08:58 PM UTC

    Performance pertaining to browsing the repository and accessing documents has improved for affected customers. However, we continue to investigate the cause of the issue.

  3. monitoring Jun 12, 2026, 09:30 PM UTC

    A fix has been implemented and repository performance should be back to normal. We'll continue monitoring the situation.

  4. resolved Jun 12, 2026, 11:00 PM UTC

    The issue has been resolved.

Read the full incident report →

Minor April 16, 2026 [CA] - Business Process forms lookup rules may be slow to retrieve results 1h 57m Forms

Started Apr 16, 2026, 08:01 PM UTC· resolved Apr 16, 2026, 09:59 PM UTC

  1. investigating Apr 16, 2026, 08:01 PM UTC

    We are investigating an issue where Laserfiche Cloud Canada users that are filling out forms with lookup rules may encounter slowness when retrieving results.

  2. monitoring Apr 16, 2026, 08:58 PM UTC

    The issue has been mitigated. We will continue monitoring the results.

  3. resolved Apr 16, 2026, 09:59 PM UTC

    The issue has been resolved.

Read the full incident report →

Major April 2, 2026 [US] Laserfiche Cloud pages under the Home section may be unavailable for users 2h 23m Process Automation

Started Apr 02, 2026, 05:39 PM UTC· resolved Apr 02, 2026, 08:03 PM UTC

  1. investigating Apr 02, 2026, 05:39 PM UTC

    We are investigating an issue where users may not see anything when viewing pages under the Home section.

  2. monitoring Apr 02, 2026, 06:09 PM UTC

    A change has been implemented which should mitigate the issue. Users will need to log out of Laserfiche Cloud, clear their recent browser cache, and then log back in.

  3. resolved Apr 02, 2026, 08:03 PM UTC

    The issue has been resolved.

Read the full incident report →

Notice March 5, 2026 EU Cloud: Repository access impacted 3h 34m Web Client

Started Mar 05, 2026, 09:40 AM UTC· resolved Mar 05, 2026, 01:14 PM UTC

  1. investigating Mar 05, 2026, 09:40 AM UTC

    We are currently investigating this issue.

  2. monitoring Mar 05, 2026, 10:17 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Mar 05, 2026, 10:25 AM UTC

    The issue has been resolved.

  4. resolved Mar 05, 2026, 01:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 9, 2026 [US][CA] - Some customers may experience a delay in Workflow performance 5h 26m Process Automation, Process Automation

Started Jan 09, 2026, 03:02 PM UTC· resolved Jan 09, 2026, 08:28 PM UTC

  1. investigating Jan 09, 2026, 03:02 PM UTC

    We are investigating reported slowness with Workflow activity processing times.

  2. investigating Jan 09, 2026, 03:40 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 09, 2026, 06:11 PM UTC

    Mitigation steps have been taken and Workflow processing performance has improved. We continue to monitor the results.

  4. resolved Jan 09, 2026, 08:28 PM UTC

    The issue has been resolved.

Read the full incident report →

Minor December 3, 2025 [US] - Some users may encounter an issue starting workflows 1h 47m Process Automation

Started Dec 03, 2025, 03:15 PM UTC· resolved Dec 03, 2025, 05:03 PM UTC

  1. investigating Dec 03, 2025, 03:15 PM UTC

    We are currently investigating this issue.

  2. monitoring Dec 03, 2025, 04:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 03, 2025, 05:03 PM UTC

    The issue has been resolved.

Read the full incident report →

Minor October 27, 2025 [US] - Some users may be unable to view or publish business process and workflow definitions 7h 36m Process Automation

Started Oct 27, 2025, 03:18 PM UTC· resolved Oct 27, 2025, 10:54 PM UTC

  1. investigating Oct 27, 2025, 03:18 PM UTC

    We are investigating an issue affecting Process Automation that may result in some users being unable to view or publish business process and workflow definitions.

  2. monitoring Oct 27, 2025, 04:35 PM UTC

    Publishing processes are successful again, though we continue to monitor the situation.

  3. resolved Oct 27, 2025, 10:54 PM UTC

    The issue has been resolved.

Read the full incident report →

Minor October 9, 2025 [US] - Degraded Performance for business rule related activities in Workflow 2h 17m Process Automation

Started Oct 09, 2025, 05:10 PM UTC· resolved Oct 09, 2025, 07:27 PM UTC

  1. investigating Oct 09, 2025, 05:10 PM UTC

    We are investigating slowness/idleness with business rule related activities in Workflow.

  2. monitoring Oct 09, 2025, 05:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 09, 2025, 07:27 PM UTC

    The issue has been resolved.

Read the full incident report →

Major September 9, 2025 [US] - Some users may encounter an error when connecting to the repository 1h 42m Repository Service

Started Sep 09, 2025, 03:33 PM UTC· resolved Sep 09, 2025, 05:16 PM UTC

  1. investigating Sep 09, 2025, 03:33 PM UTC

    We are investigating an issue where some Laserfiche Cloud US customers are unable to access their repository. Users may seen an error stating "No such host is known" or "There was an error connecting to your repository"

  2. monitoring Sep 09, 2025, 04:13 PM UTC

    A fix has been implemented and users should be able to access the repository again. We will continue monitoring the results.

  3. resolved Sep 09, 2025, 05:16 PM UTC

    The issue has been resolved.

Read the full incident report →

Notice September 5, 2025 [US] - Some customers may have encountered an error when trying to access the repository – Repository Service

Started Sep 05, 2025, 05:23 PM UTC· resolved Sep 05, 2025, 05:23 PM UTC

  1. resolved Sep 05, 2025, 05:23 PM UTC

    On Friday, September 5, 2025, starting around 8:30 AM Pacific time, some customers in Laserfiche Cloud US may have encountered an error stating, "There was an error connecting to your repository" when trying to access the repository. The issue was resolved by 9:25 AM Pacific time.

Read the full incident report →

Notice August 27, 2025 Usage of Laserfiche AI features result in an error 3h 11m

Started Aug 27, 2025, 06:20 PM UTC· resolved Aug 27, 2025, 09:32 PM UTC

  1. investigating Aug 27, 2025, 06:20 PM UTC

    We are investigating an issue where usage of Laserfiche AI features (e.g. Smart Fields, Smart Chat, Document Summarization, etc.) may result in an error.

  2. monitoring Aug 27, 2025, 08:05 PM UTC

    A fix has been implemented and Laserfiche AI features are functional. We will continue monitoring the situation.

  3. resolved Aug 27, 2025, 09:32 PM UTC

    The issue has been resolved.

Read the full incident report →

Major June 25, 2025 Repository outage 37m Repository Service, Repository Service, Repository Service

Started Jun 25, 2025, 01:38 AM UTC· resolved Jun 25, 2025, 02:15 AM UTC

  1. investigating Jun 25, 2025, 01:38 AM UTC

    We are aware of issues accessing Laserfiche repositories. We are actively investigating.

  2. monitoring Jun 25, 2025, 02:01 AM UTC

    We have implemented a fix. We expect all repositories to be available again.

  3. resolved Jun 25, 2025, 02:15 AM UTC

    We've confirmed that all repositories are accessible again.

Read the full incident report →

Critical June 6, 2025 [US] - Users may encounter an error when starting a business process 2h 59m Forms

Started Jun 06, 2025, 08:40 PM UTC· resolved Jun 06, 2025, 11:40 PM UTC

  1. investigating Jun 06, 2025, 08:40 PM UTC

    We are investigating an issue where users encounter an error message stating the business process has encountered a problem when attempting to start it.

  2. monitoring Jun 06, 2025, 08:52 PM UTC

    Steps have been taken to mitigate the issue. Business processes should be able to be started again. We will continue monitoring the situation.

  3. resolved Jun 06, 2025, 11:40 PM UTC

    The issue has been resolved.

Read the full incident report →

Minor April 28, 2025 [US] - Workflows with a Capture Profile activity may see delays or increased error rates resulting in retries 5h 24m Process Automation

Started Apr 28, 2025, 10:13 PM UTC· resolved Apr 29, 2025, 03:37 AM UTC

  1. investigating Apr 28, 2025, 10:13 PM UTC

    We are investigating a performance issue in the Laserfiche Cloud US region that's affecting workflows with capture profiles. Users may notice the capture profile activities taking longer to complete or potentially encountering an error and retrying.

  2. investigating Apr 29, 2025, 01:42 AM UTC

    Workflows with Capture Profiles continue to be processed with some delays. We are continuing to investigate and are applying mitigations to speed up processing.

  3. resolved Apr 29, 2025, 03:37 AM UTC

    The issue has been resolved.

Read the full incident report →