Laserfiche incident

AI-Assisted Form Fill is not functional

Major Resolved View vendor source →

Laserfiche experienced a major incident on September 18, 2026 affecting Forms and Forms and 1 more component, lasting 1h 33m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2026, 03:31 PM UTC
Resolved
Sep 18, 2026, 05:05 PM UTC
Duration
1h 33m
Detected by Pingoru
Sep 18, 2026, 03:31 PM UTC

Affected components

FormsFormsForms

Update timeline

  1. investigating Sep 18, 2026, 03:31 PM UTC

    We are investigating an issue that is causing the AI-Assisted Form Fill feature to not work.

  2. identified Sep 18, 2026, 04:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 18, 2026, 05:05 PM UTC

    A fix has been deployed and the feature should work as designed.