Laserfiche incident

[CA] Users May Experience An Error When Using Laserfiche AI Services

Notice Resolved View vendor source →

Laserfiche experienced a notice incident on October 13, 2026, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2026, 05:02 PM UTC
Resolved
Oct 13, 2026, 06:07 PM UTC
Duration
1h 5m
Detected by Pingoru
Oct 13, 2026, 05:02 PM UTC

Update timeline

  1. investigating Oct 13, 2026, 05:02 PM UTC

    We are investigating an issue in which CA users may experience an error when using Laserfiche AI services. We will provide an update as more information becomes available.

  2. monitoring Oct 13, 2026, 05:17 PM UTC

    We have implemented a fix and are monitoring the system to ensure CA users no longer experience an error when using Laserfiche AI services.

  3. resolved Oct 13, 2026, 06:07 PM UTC

    The issue in which CA users experienced an error when using Laserfiche AI services has been resolved. We appreciate your patience while we worked to address the issue.