Laserfiche incident

[US][CA] - Some customers may experience a delay in Workflow performance

Minor Resolved View vendor source →

Laserfiche experienced a minor incident on January 9, 2026 affecting Process Automation and Process Automation, lasting 5h 26m. The incident has been resolved; the full update timeline is below.

Started
Jan 09, 2026, 03:02 PM UTC
Resolved
Jan 09, 2026, 08:28 PM UTC
Duration
5h 26m
Detected by Pingoru
Jan 09, 2026, 03:02 PM UTC

Affected components

Process AutomationProcess Automation

Update timeline

  1. investigating Jan 09, 2026, 03:02 PM UTC

    We are investigating reported slowness with Workflow activity processing times.

  2. investigating Jan 09, 2026, 03:40 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 09, 2026, 06:11 PM UTC

    Mitigation steps have been taken and Workflow processing performance has improved. We continue to monitor the results.

  4. resolved Jan 09, 2026, 08:28 PM UTC

    The issue has been resolved.