Laserfiche had 32 outages in the last 2 years totaling 19h 5m of downtime — averaging 1.3 incidents per month.
There were 32 Laserfiche outages since June 11, 2024 totaling 19h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are investigating a performance issue related to Workflow business rule related activitites
A fix has been implemented to address the issue. We will continue to monitor the situation.
The issue has been resolved.
Some repositories in the U.S. datacenter are experiencing slow performance and we are working to resolve the issue
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some customers in the Laserfiche Cloud US region may be encountering an issue with slow Workflow performance. A change to the activity queuing mechanism has been deployed and we are monitoring the status. New workflow instances should be performant while previously queued up activities continue to get processed.
Additional resources have been provisioned and we are observing a steady reduction in the workflow backlog.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue in the Laserfiche Cloud EMEA region where Workflow instances may get stuck in an idle state when performing "Run Rule" activities or may not be able to properly report back a completion status when invoked by another process.
Mitigation steps were performed to address the matter. We will continue to monitor the situation.
The issue has been resolved and Workflow functionality for new instances is restored. A recovery process for previously affected instances is in progress.
We are investigating performance degradation that has been reported for some US customers when accessing their repository.
A fix has been implemented and repository performance should be back to normal. We'll continue monitoring the situation.
The issue has been resolved.
A fix has been deployed to address this issue. We are currently monitoring the system.
We are continuing to monitor for any further issues.
This issue has been resolved.