Laserfiche Outage History
Laserfiche is up right nowPingoru has recorded 52 incidents for Laserfiche: 20 in the last 12 months and 12 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 4 of 720 (1%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 2 of 720 (0%) |
| July 2026 | 1 | 2 of 744 (0%) |
| August 2026 | 2 | 5 of 744 (1%) |
| September 2026 | 5 | 10 of 720 (1%) |
| October 2026 | 5 | 8 of 589 (1%) |
Incidents, newest first
Major April 8, 2025 [US] - Business Processes are getting suspended at "save to repository" tasks 35m Forms
Started Apr 08, 2025, 12:33 AM UTC· resolved Apr 08, 2025, 01:09 AM UTC
- investigating Apr 08, 2025, 12:33 AM UTC
We are investigating an issue where business process instances are getting suspended at "save to repository" tasks.
- resolved Apr 08, 2025, 01:09 AM UTC
Mitigation steps have been performed to address the issue. Suspended tasks can be retried via the Business Process "Monitor" page to complete the "save to repository" task.
Minor March 27, 2025 [US] Some users may experience performance or availability issues when accessing their repository 1h 44m Repository Service
Started Mar 27, 2025, 06:14 PM UTC· resolved Mar 27, 2025, 07:59 PM UTC
- investigating Mar 27, 2025, 06:14 PM UTC
We are investigating an issue where some repositories may be experiencing performance or availability issues.
- monitoring Mar 27, 2025, 06:43 PM UTC
The issue has been mitigated and we will continue monitoring the results. Users should be able to access their repositories normally again.
- resolved Mar 27, 2025, 07:59 PM UTC
The issue has been resolved.
Major March 10, 2025 [US][CA] - Business Process instances may not be starting properly 1h 31m Forms, Forms
Started Mar 10, 2025, 12:31 AM UTC· resolved Mar 10, 2025, 02:03 AM UTC
- investigating Mar 10, 2025, 12:31 AM UTC
We are currently investigating an issue occurring in Laserfiche Cloud US and CA where Business Process starting forms may be getting submitted, but instances are not starting properly.
- monitoring Mar 10, 2025, 01:09 AM UTC
Mitigation steps have been performed to address the issue. Business Process instances are running properly.
- resolved Mar 10, 2025, 02:03 AM UTC
The issue has been resolved.
Minor February 10, 2025 Some customers may receive access denied when accessing Public Portal. 2h 22m Public Portal
Started Feb 10, 2025, 04:09 PM UTC· resolved Feb 10, 2025, 06:32 PM UTC
- investigating Feb 10, 2025, 04:09 PM UTC
We are investigating this issue in which some customers may receive access denied.
- monitoring Feb 10, 2025, 04:17 PM UTC
The issue has been resolved. We are monitoring the system.
- resolved Feb 10, 2025, 06:32 PM UTC
This issue has been resolved.
Major January 31, 2025 [US] - Some customers may be unable to access their repository 58m Repository Service
Started Jan 31, 2025, 02:46 PM UTC· resolved Jan 31, 2025, 03:45 PM UTC
- investigating Jan 31, 2025, 02:46 PM UTC
Some customers in Laserfiche Cloud US may receive an error when trying to connect to the repository. The matter is being investigated.
- monitoring Jan 31, 2025, 02:49 PM UTC
Mitigation steps have been taken to address the issue. Repository access should be available again to affected customers. We will continue to monitor the situation.
- resolved Jan 31, 2025, 03:45 PM UTC
The issue has been resolved.
Notice January 23, 2025 CA - Some customers may experience degraded performance in Process Automation 32m Process Automation
Started Jan 23, 2025, 10:04 PM UTC· resolved Jan 23, 2025, 10:36 PM UTC
- monitoring Jan 23, 2025, 10:04 PM UTC
A mitigation step has been performed which has addressed the issue. We will continue monitoring the situation.
- resolved Jan 23, 2025, 10:36 PM UTC
The issue has been resolved.
Notice December 6, 2024 [US] - Some customers may encounter a performance issue or inability to access Process Automation. 37m Process Automation
Started Dec 06, 2024, 01:09 AM UTC· resolved Dec 06, 2024, 01:46 AM UTC
- monitoring Dec 06, 2024, 01:09 AM UTC
Mitigation steps have been performed to address the issue. We are monitoring the status.
- resolved Dec 06, 2024, 01:46 AM UTC
The issue has been resolved.
Major November 25, 2024 [US] Process Automation may not be available 1h 46m Process Automation
Started Nov 25, 2024, 10:10 PM UTC· resolved Nov 25, 2024, 11:57 PM UTC
- investigating Nov 25, 2024, 10:10 PM UTC
We are currently investigating this issue.
- monitoring Nov 25, 2024, 10:39 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 25, 2024, 10:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 25, 2024, 11:57 PM UTC
The issue has been resolved.
Notice November 20, 2024 US - 502 Bad Gateway error when accessing some parts of Forms Process Automation 35m Forms
Started Nov 20, 2024, 10:06 PM UTC· resolved Nov 20, 2024, 10:42 PM UTC
- monitoring Nov 20, 2024, 10:06 PM UTC
We are monitoring an issue where trying to access Tasks or Forms site results in a 502 Bad Gateway error. This issue took place around 1:30 pm Pacific time. We have implemented a fix for this issue and we are monitoring.
- resolved Nov 20, 2024, 10:42 PM UTC
This issue has been resolved.
Minor November 4, 2024 CA - Some customers may experience degraded performance when accessing their repository. 1h 29m Web Client
Started Nov 04, 2024, 02:59 PM UTC· resolved Nov 04, 2024, 04:29 PM UTC
- investigating Nov 04, 2024, 02:59 PM UTC
We are currently investigating an issue.
- investigating Nov 04, 2024, 02:59 PM UTC
We are continuing to investigate this issue.
- monitoring Nov 04, 2024, 03:42 PM UTC
A mitigation step has been performed which has addressed the issue. We will continue monitoring the situation.
- resolved Nov 04, 2024, 04:29 PM UTC
The issue has been resolved.