Laserfiche incident

[US] - Some customers may experience degraded performance when browsing their repository

Minor Resolved View vendor source →

Laserfiche experienced a minor incident on June 12, 2026 affecting Repository Service and Web Client, lasting 2h 24m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2026, 08:36 PM UTC
Resolved
Jun 12, 2026, 11:00 PM UTC
Duration
2h 24m
Detected by Pingoru
Jun 12, 2026, 08:36 PM UTC

Affected components

Repository ServiceWeb Client

Update timeline

  1. investigating Jun 12, 2026, 08:36 PM UTC

    We are investigating performance degradation that has been reported for some US customers when accessing their repository.

  2. investigating Jun 12, 2026, 08:58 PM UTC

    Performance pertaining to browsing the repository and accessing documents has improved for affected customers. However, we continue to investigate the cause of the issue.

  3. monitoring Jun 12, 2026, 09:30 PM UTC

    A fix has been implemented and repository performance should be back to normal. We'll continue monitoring the situation.

  4. resolved Jun 12, 2026, 11:00 PM UTC

    The issue has been resolved.