Laserfiche incident

[CA] - Business Process forms lookup rules may be slow to retrieve results

Minor Resolved View vendor source →

Laserfiche experienced a minor incident on April 16, 2026 affecting Forms, lasting 1h 57m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2026, 08:01 PM UTC
Resolved
Apr 16, 2026, 09:59 PM UTC
Duration
1h 57m
Detected by Pingoru
Apr 16, 2026, 08:01 PM UTC

Affected components

Forms

Update timeline

  1. investigating Apr 16, 2026, 08:01 PM UTC

    We are investigating an issue where Laserfiche Cloud Canada users that are filling out forms with lookup rules may encounter slowness when retrieving results.

  2. monitoring Apr 16, 2026, 08:58 PM UTC

    The issue has been mitigated. We will continue monitoring the results.

  3. resolved Apr 16, 2026, 09:59 PM UTC

    The issue has been resolved.