Laserfiche incident

[US] - Some customers may see an HTTP 403 error when browsing the repository using Public Portal

Laserfiche experienced a major incident on September 4, 2026 affecting Public Portal, lasting 2h 13m. The incident has been resolved; the full update timeline is below.

Started: Sep 04, 2026, 02:15 PM UTC
Resolved: Sep 04, 2026, 04:29 PM UTC
Duration: 2h 13m
Detected by Pingoru: Sep 04, 2026, 02:15 PM UTC

Affected components

Public Portal

Update timeline

investigating Sep 04, 2026, 02:15 PM UTC

We are investigating an issue where some users may encounter an HTTP 403 error when going to Public Portal to view the repository.
monitoring Sep 04, 2026, 03:08 PM UTC

A mitigation step has been performed and we are monitoring the results.
resolved Sep 04, 2026, 04:29 PM UTC

The issue has been resolved.