Laserfiche incident

[US] Users May Experience Performance Degradation when Running Business Rules

Notice Resolved View vendor source →

Laserfiche experienced a notice incident on October 8, 2026 affecting Process Automation, lasting 1h 58m. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2026, 02:13 PM UTC
Resolved
Oct 08, 2026, 04:11 PM UTC
Duration
1h 58m
Detected by Pingoru
Oct 08, 2026, 02:13 PM UTC

Affected components

Process Automation

Update timeline

  1. investigating Oct 08, 2026, 02:13 PM UTC

    We are investigating reports of performance degradation affecting US users when running business rules. We will provide an update as more information becomes available.

  2. monitoring Oct 08, 2026, 03:05 PM UTC

    We have implemented a fix and are monitoring the system to ensure performance has returned to normal for US users when running business rules.

  3. resolved Oct 08, 2026, 04:11 PM UTC

    The reported performance degradation affecting US users when running business rules has been resolved. We appreciate your patience while we worked to address the issue.