Laserfiche incident

[US] - Degraded Performance for business rule related activities in Workflow

Minor Resolved View vendor source →

Laserfiche experienced a minor incident on October 9, 2025 affecting Process Automation, lasting 2h 17m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2025, 05:10 PM UTC
Resolved
Oct 09, 2025, 07:27 PM UTC
Duration
2h 17m
Detected by Pingoru
Oct 09, 2025, 05:10 PM UTC

Affected components

Process Automation

Update timeline

  1. investigating Oct 09, 2025, 05:10 PM UTC

    We are investigating slowness/idleness with business rule related activities in Workflow.

  2. monitoring Oct 09, 2025, 05:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 09, 2025, 07:27 PM UTC

    The issue has been resolved.