Laserfiche incident

[US] Laserfiche Cloud pages under the Home section may be unavailable for users

Major Resolved View vendor source →

Laserfiche experienced a major incident on April 2, 2026 affecting Process Automation, lasting 2h 23m. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2026, 05:39 PM UTC
Resolved
Apr 02, 2026, 08:03 PM UTC
Duration
2h 23m
Detected by Pingoru
Apr 02, 2026, 05:39 PM UTC

Affected components

Process Automation

Update timeline

  1. investigating Apr 02, 2026, 05:39 PM UTC

    We are investigating an issue where users may not see anything when viewing pages under the Home section.

  2. monitoring Apr 02, 2026, 06:09 PM UTC

    A change has been implemented which should mitigate the issue. Users will need to log out of Laserfiche Cloud, clear their recent browser cache, and then log back in.

  3. resolved Apr 02, 2026, 08:03 PM UTC

    The issue has been resolved.