Laserfiche incident

Slow Performance for Some Repositories

Minor Resolved View vendor source →

Laserfiche experienced a minor incident on September 2, 2026 affecting Repository Service, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2026, 10:23 PM UTC
Resolved
Sep 02, 2026, 11:25 PM UTC
Duration
1h 2m
Detected by Pingoru
Sep 02, 2026, 10:23 PM UTC

Affected components

Repository Service

Update timeline

  1. investigating Sep 02, 2026, 10:23 PM UTC

    We are investigating an issue that may cause some repositories to have slow performance or be inaccessible.

  2. investigating Sep 02, 2026, 10:24 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 02, 2026, 10:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 02, 2026, 11:25 PM UTC

    This incident has been resolved.