Console Degradation - Cloudflare Network Disruption
Affected: User Console - US Region
JumpCloud Outage History
JumpCloud is up right nowJumpCloud had 47 outages in the last 2 years totaling 70h 10m of downtime — averaging 1.9 incidents per month.
There were 47 JumpCloud outages since February 25, 2025 totaling 70h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.
Degraded Console Service - Devices Page slowness
Affected: Admin Console - US Region
Timeline · 4 updates
- investigating May 08, 2026, 06:41 AM UTC
We are currently investigating delays or timeouts loading the devices page in the admin console. We are investigating the cause of the issues currently, and will provide an update within one hour.
- identified May 08, 2026, 06:44 AM UTC
The issue has been identified and the team is working on the fix.
- monitoring May 08, 2026, 06:51 AM UTC
A fix has been implemented. We are currently monitoring the results.
- resolved May 08, 2026, 08:28 AM UTC
This incident has been resolved.
Degraded Agent Service on MacOS, Windows and Linux
Affected: Agent - US Region
Timeline · 4 updates
- investigating Apr 28, 2026, 08:01 AM UTC
We are currently aware of reports with agent Installation failing, this is affecting MacOS, Windows and Linux. We are investigating the cause of the issues currently, and will provide an update within one hour.
- identified Apr 28, 2026, 08:57 AM UTC
The issue has been identified and a fix will be implemented soon.
- monitoring Apr 28, 2026, 09:00 AM UTC
A fix has been implemented, and Agent installations should now be functioning as expected. Our team is actively monitoring the situation to ensure continued stability.
- resolved Apr 28, 2026, 09:55 AM UTC
The incident has been resolved.
LDAP Directory Processing Delay
Affected: LDAP - US Region
Timeline · 4 updates
- investigating Apr 02, 2026, 05:08 PM UTC
We are currently investigating a delay in LDAP directory synchronizations. While updates are processing, changes to user attributes and passwords may take longer than expected to propagate. The team is actively working to increase processing capacity and accelerate synchronizations.
- identified Apr 02, 2026, 05:16 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 02, 2026, 05:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 02, 2026, 05:55 PM UTC
This incident has been resolved.
Directory Dispatch Delays
Affected: Admin Console - US Region
Timeline · 6 updates
Increased error rates with JumpCloud Agent backend.
Affected: Agent - US Region
Timeline · 7 updates
Console slowness due to CloudFlare Network issue in Asia region
Affected: Cloudflare CDN/Cache
Timeline · 3 updates
- investigating Nov 21, 2025, 12:34 PM UTC
We had reports of delays or timeouts when accessing the Admin and User Portal consoles but now recovering. This issue has been traced to an ongoing network problem within the Asia region reported by Cloudflare. We are closely monitoring the situation and will provide an update as soon as new information becomes available.
- monitoring Nov 21, 2025, 12:44 PM UTC
Per the latest update from CloudFlare, a fix has been implemented and results are being monitored. https://www.cloudflarestatus.com/incidents/5p8c3l54b5cl
- resolved Nov 21, 2025, 02:30 PM UTC
This incident has been resolved.
Intermittent issues accessing the JumpCloud Admin portal
Affected: Admin Console - US Region
Timeline · 4 updates
Remote-Assist Intermittent issues
Affected: Remote Assist - US Region
Timeline · 4 updates
- investigating Nov 11, 2025, 08:17 AM UTC
We are currently investigating reports of intermittent issues with launching Remote Assist tool. We are investigating the cause of the issue currently, and will provide an update within one hour.
- identified Nov 11, 2025, 08:40 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 11, 2025, 09:12 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 11, 2025, 09:41 AM UTC
This incident has been resolved.
SSO-OIDC Authentication Issue
Affected: SSO OIDC - US Region
Timeline · 5 updates
Increased Error Rates Affecting Multiple Platform Services
Affected: LDAP - US RegionRADIUS - US RegionUser Console - US RegionTOTP / MFA / JumpCloud Protect - US RegionSSO - US RegionAdmin Console - US Region
Timeline · 8 updates
3rd Party Provider Operational Issues
Affected: Privileged Access Management (PAM) - US RegionPremium Chat Support
Timeline · 5 updates
Navigation affected at the JumpCloud website
Affected: www.jumpcloud.com
Timeline · 6 updates
- investigating Oct 14, 2025, 08:52 AM UTC
We are currently investigating an issue, where navigating links (specifically redirects) at the JumpCloud website are affected. We are suspecting an ongoing "Bot Management Cookie" incident declared by CloudFlare to be at the root. More details can be found at https://www.cloudflarestatus.com We will update as soon as CloudFlare has fixed the issue.
- identified Oct 14, 2025, 08:59 AM UTC
CloudFlare has identified the issue and is implementing a fix. We are monitoring https://www.cloudflarestatus.com for updates.
- identified Oct 14, 2025, 12:51 PM UTC
CloudFlare continues to work on the issue and we are monitoring their status page at https://www.cloudflarestatus.com
- identified Oct 14, 2025, 01:34 PM UTC
CloudFlare continues to work on the issue and we are monitoring their status page at https://www.cloudflarestatus.com
- monitoring Oct 14, 2025, 02:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 14, 2025, 02:18 PM UTC
This incident has been resolved.
JumpCloud Remote Assist Unavailable
Affected: Remote Assist - US RegionRemote Assist - EU Region
Timeline · 4 updates
- investigating Oct 09, 2025, 02:20 PM UTC
We are currently investigating an issue where the Remote Assist and Background tools actions are unavailable in the Admin Console.
- investigating Oct 09, 2025, 02:22 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 09, 2025, 02:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 09, 2025, 02:40 PM UTC
This incident has been resolved.
Admin Portal Performance
Affected: Admin Console - US Region
Timeline · 3 updates
- investigating Oct 07, 2025, 09:32 AM UTC
We are investigating slow performance with the Admin Portal. We will update within an hour.
- monitoring Oct 07, 2025, 11:08 AM UTC
Our investigation uncovered intermittent latencies at several end-points which caused slow response times at the Admin portal for a few customers. Out of an abundance of caution, we have rolled back a recent update and will continue monitoring.
- resolved Oct 07, 2025, 11:23 AM UTC
The issue is now marked as resolved.
LDAP Degredation
Affected: LDAP - US Region
Timeline · 6 updates
Software Inventory Delay
Affected: System Insights - US Region
Timeline · 5 updates
- investigating Sep 18, 2025, 11:57 AM UTC
We are aware of a delay in software inventory data updating. We are currently working on this and aim to update within 1 hour.
- identified Sep 18, 2025, 01:03 PM UTC
We have identified the issue and are applying a fix to resolve this issue. We will update within an hour.
- identified Sep 18, 2025, 02:07 PM UTC
We are still applying the fix. We will update as soon as the delay reduces.
- monitoring Sep 18, 2025, 02:17 PM UTC
The fix has been applied. Software Inventory data is now within the acceptable time range. We will continue to monitor.
- resolved Sep 18, 2025, 02:35 PM UTC
The data is now remaining within the acceptable range. We consider this to be resolved.
Admin Portal Access Issues
Timeline · 2 updates
Windows MDM - Device Enrollment Failing
Affected: Windows MDM - US Region
Timeline · 9 updates
Reporting Data Delay
Affected: Reporting - US Region
Timeline · 5 updates
- identified Sep 04, 2025, 01:14 PM UTC
We are seeing issues with stale data on reports in JumpCloud. We have deployed the relevant fix and will continue to monitor this issue. Please note that data in reports is only affected and all other data is correct. We will update within 1 hour.
- identified Sep 04, 2025, 02:47 PM UTC
We are still working on this issue. We are monitoring the reduction in stale data and will provide a further update in the next few hours.
- monitoring Sep 04, 2025, 05:24 PM UTC
A fix has been implemented and we are currently monitoring the progress in updating the stale data. We will provide further updates in the next two hours.
- monitoring Sep 04, 2025, 07:21 PM UTC
We are still monitoring the progress in updating the stale data. We will continue to provide regular communication. Please expect the another update within the next two hours.
- resolved Sep 04, 2025, 09:34 PM UTC
This incident has been resolved. Reports data is now fully up to date.
Console Service Outage
Affected: User Console - US RegionAdmin Console - US Region
Timeline · 4 updates
- investigating Aug 28, 2025, 11:46 AM UTC
We're currently investigating reports of an accessibility outage with JumpCloud's Console Service for Admin and user login at https://console.jumpcloud.com/. We are investigating the cause of the issues currently, and will update the status event once resolved.
- identified Aug 28, 2025, 11:56 AM UTC
CloudFlare is reporting Network Performance issues in the Jakarta region. CloudFlare is working to resolve the issue. More information can be found at https://www.cloudflarestatus.com/
- monitoring Aug 28, 2025, 12:02 PM UTC
CloudFlare has implemented a fix and the admin and user consoles are accessible now from the affected region. We are monitoring and will mark this as resolved as soon as CloudFlare confirms resolution.
- resolved Aug 28, 2025, 12:19 PM UTC
This incident is now marked as resolved following the update at CloudFlare status page - https://www.cloudflarestatus.com/ (Past Incidents).
Directory Insights Events Failing to Propagate
Affected: Directory Insights - US Region
Timeline · 3 updates
- investigating Aug 25, 2025, 05:59 PM UTC
We're currently investigating an issue with some Directory, SSO, and Password Manager insights events not propagating. We'll provide an update as soon as we have more information.
- monitoring Aug 25, 2025, 07:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 25, 2025, 07:59 PM UTC
This incident has been resolved. The team is working on a data backfill process for missing events from this event, and we expect this to complete in several hours.
Admin Portal Latency due to Cloudflare issues
Affected: Cloudflare CDN/Cache
Timeline · 2 updates
- monitoring Aug 21, 2025, 07:16 PM UTC
We are monitoring an issue with Cloudflare causing intermittent latency with JumpCloud services. All services are functional, however some customers may experience intermittent latency when accessing the Admin portal or other services. Cloudflare status can be monitored here: https://www.cloudflarestatus.com/
- resolved Aug 21, 2025, 08:35 PM UTC
This incident has been resolved.
LDAP Service Outage
Affected: LDAP - US Region
Timeline · 5 updates
- investigating Aug 09, 2025, 06:44 AM UTC
We are currently investigating reports of an accessibility outage with JumpCloud's LDAP-as-a-Service, and will update the status as more information becomes available.
- identified Aug 09, 2025, 07:31 AM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 09, 2025, 08:08 AM UTC
We are continuing to work on implementing a fix for this issue.
- monitoring Aug 09, 2025, 08:22 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 09, 2025, 08:43 AM UTC
This incident has been resolved.
MDM enrollment utilizing Automated Device Enrollment failures for iOS and iPadOS devices
Affected: Apple MDM - US Region
Timeline · 3 updates
- investigating Aug 08, 2025, 01:26 PM UTC
We are currently investigating an issue affecting iOS and iPadOS MDM enrollments that utilize Automated Device Enrollment.
- monitoring Aug 08, 2025, 02:41 PM UTC
A fix has been implemented and we are monitoring results.
- resolved Aug 08, 2025, 02:50 PM UTC
This incident has been resolved.