JumpCloud experienced a minor incident on September 18, 2025 affecting System Insights, lasting 2h 37m. The incident has been resolved; the full update timeline is below.
Affected components
System Insights
Update timeline
- investigating Sep 18, 2025, 11:57 AM UTC
We are aware of a delay in software inventory data updating. We are currently working on this and aim to update within 1 hour.
- identified Sep 18, 2025, 01:03 PM UTC
We have identified the issue and are applying a fix to resolve this issue. We will update within an hour.
- identified Sep 18, 2025, 02:07 PM UTC
We are still applying the fix. We will update as soon as the delay reduces.
- monitoring Sep 18, 2025, 02:17 PM UTC
The fix has been applied. Software Inventory data is now within the acceptable time range. We will continue to monitor.
- resolved Sep 18, 2025, 02:35 PM UTC
The data is now remaining within the acceptable range. We consider this to be resolved.