JumpCloud experienced a major incident on August 28, 2025 affecting User Console and Admin Console, lasting 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 28, 2025, 11:46 AM UTC
We're currently investigating reports of an accessibility outage with JumpCloud's Console Service for Admin and user login at https://console.jumpcloud.com/. We are investigating the cause of the issues currently, and will update the status event once resolved.
- identified Aug 28, 2025, 11:56 AM UTC
CloudFlare is reporting Network Performance issues in the Jakarta region. CloudFlare is working to resolve the issue. More information can be found at https://www.cloudflarestatus.com/
- monitoring Aug 28, 2025, 12:02 PM UTC
CloudFlare has implemented a fix and the admin and user consoles are accessible now from the affected region. We are monitoring and will mark this as resolved as soon as CloudFlare confirms resolution.
- resolved Aug 28, 2025, 12:19 PM UTC
This incident is now marked as resolved following the update at CloudFlare status page - https://www.cloudflarestatus.com/ (Past Incidents).