JumpCloud experienced a notice incident on September 4, 2025 affecting Reporting, lasting 8h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 04, 2025, 01:14 PM UTC
We are seeing issues with stale data on reports in JumpCloud. We have deployed the relevant fix and will continue to monitor this issue. Please note that data in reports is only affected and all other data is correct. We will update within 1 hour.
- identified Sep 04, 2025, 02:47 PM UTC
We are still working on this issue. We are monitoring the reduction in stale data and will provide a further update in the next few hours.
- monitoring Sep 04, 2025, 05:24 PM UTC
A fix has been implemented and we are currently monitoring the progress in updating the stale data. We will provide further updates in the next two hours.
- monitoring Sep 04, 2025, 07:21 PM UTC
We are still monitoring the progress in updating the stale data. We will continue to provide regular communication. Please expect the another update within the next two hours.
- resolved Sep 04, 2025, 09:34 PM UTC
This incident has been resolved. Reports data is now fully up to date.