JumpCloud experienced a minor incident on October 7, 2025 affecting Admin Console, lasting 1h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Admin Console
Update timeline
- investigating Oct 07, 2025, 09:32 AM UTC
We are investigating slow performance with the Admin Portal. We will update within an hour.
- monitoring Oct 07, 2025, 11:08 AM UTC
Our investigation uncovered intermittent latencies at several end-points which caused slow response times at the Admin portal for a few customers. Out of an abundance of caution, we have rolled back a recent update and will continue monitoring.
- resolved Oct 07, 2025, 11:23 AM UTC
The issue is now marked as resolved.