JumpCloud experienced a minor incident on November 11, 2025 affecting Remote Assist, lasting 1h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Remote Assist
Update timeline
- investigating Nov 11, 2025, 08:17 AM UTC
We are currently investigating reports of intermittent issues with launching Remote Assist tool. We are investigating the cause of the issue currently, and will provide an update within one hour.
- identified Nov 11, 2025, 08:40 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 11, 2025, 09:12 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 11, 2025, 09:41 AM UTC
This incident has been resolved.