JumpCloud experienced a major incident on August 9, 2025 affecting LDAP, lasting 1h 59m. The incident has been resolved; the full update timeline is below.
Affected components
LDAP
Update timeline
- investigating Aug 09, 2025, 06:44 AM UTC
We are currently investigating reports of an accessibility outage with JumpCloud's LDAP-as-a-Service, and will update the status as more information becomes available.
- identified Aug 09, 2025, 07:31 AM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 09, 2025, 08:08 AM UTC
We are continuing to work on implementing a fix for this issue.
- monitoring Aug 09, 2025, 08:22 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 09, 2025, 08:43 AM UTC
This incident has been resolved.