JumpCloud experienced a minor incident on April 2, 2026 affecting LDAP, lasting 47m. The incident has been resolved; the full update timeline is below.
Affected components
LDAP
Update timeline
- investigating Apr 02, 2026, 05:08 PM UTC
We are currently investigating a delay in LDAP directory synchronizations. While updates are processing, changes to user attributes and passwords may take longer than expected to propagate. The team is actively working to increase processing capacity and accelerate synchronizations.
- identified Apr 02, 2026, 05:16 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 02, 2026, 05:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 02, 2026, 05:55 PM UTC
This incident has been resolved.