JumpCloud incident

MDM enrollment utilizing Automated Device Enrollment failures for iOS and iPadOS devices

Minor Resolved View vendor source →

JumpCloud experienced a minor incident on August 8, 2025 affecting Apple MDM, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
Aug 08, 2025, 01:26 PM UTC
Resolved
Aug 08, 2025, 02:50 PM UTC
Duration
1h 24m
Detected by Pingoru
Aug 08, 2025, 01:26 PM UTC

Affected components

Apple MDM

Update timeline

  1. investigating Aug 08, 2025, 01:26 PM UTC

    We are currently investigating an issue affecting iOS and iPadOS MDM enrollments that utilize Automated Device Enrollment.

  2. monitoring Aug 08, 2025, 02:41 PM UTC

    A fix has been implemented and we are monitoring results.

  3. resolved Aug 08, 2025, 02:50 PM UTC

    This incident has been resolved.