JumpCloud incident

Degraded Console Service - Devices Page slowness

Minor Resolved View vendor source →

JumpCloud experienced a minor incident on May 8, 2026 affecting Admin Console, lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2026, 06:41 AM UTC
Resolved
May 08, 2026, 08:28 AM UTC
Duration
1h 46m
Detected by Pingoru
May 08, 2026, 06:41 AM UTC

Affected components

Admin Console

Update timeline

  1. investigating May 08, 2026, 06:41 AM UTC

    We are currently investigating delays or timeouts loading the devices page in the admin console. We are investigating the cause of the issues currently, and will provide an update within one hour.

  2. identified May 08, 2026, 06:44 AM UTC

    The issue has been identified and the team is working on the fix.

  3. monitoring May 08, 2026, 06:51 AM UTC

    A fix has been implemented. We are currently monitoring the results.

  4. resolved May 08, 2026, 08:28 AM UTC

    This incident has been resolved.