JumpCloud incident

Degraded Agent Service on MacOS, Windows and Linux

Minor Resolved View vendor source →

JumpCloud experienced a minor incident on April 28, 2026 affecting Agent, lasting 1h 53m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2026, 08:01 AM UTC
Resolved
Apr 28, 2026, 09:55 AM UTC
Duration
1h 53m
Detected by Pingoru
Apr 28, 2026, 08:01 AM UTC

Affected components

Agent

Update timeline

  1. investigating Apr 28, 2026, 08:01 AM UTC

    We are currently aware of reports with agent Installation failing, this is affecting MacOS, Windows and Linux. We are investigating the cause of the issues currently, and will provide an update within one hour.

  2. identified Apr 28, 2026, 08:57 AM UTC

    The issue has been identified and a fix will be implemented soon.

  3. monitoring Apr 28, 2026, 09:00 AM UTC

    A fix has been implemented, and Agent installations should now be functioning as expected. Our team is actively monitoring the situation to ensure continued stability.

  4. resolved Apr 28, 2026, 09:55 AM UTC

    The incident has been resolved.